The Users tab lets you see how happy your users are, how many return and how satisfaction is trending over time. Like many parts of Raygun Real User Monitoring (RUM), you can choose to see data for all users, or just those that you have identified.


Five metrics at the top of the screen provide a quick snapshot of information:

The User Satisfaction score indicates how the average user experiences the site based on page load times. If you also have Crash Reporting enabled, this score will also take into account the errors encountered by users. The page load times are divided into three score categories according to page load speed:

  • Excellent if average page speed is under 1000ms
  • Needs work if average page speed is between 1000ms and 4000ms
  • Poor if the average page speed is over 4000ms

The User Satisfaction score is another good indicator on whether you should take actions to improve page load speed times.

View the total number of users in the date range specified under Users. This is the count of the total number of individual user IDs, which includes returning, anonymous and new users.

View the number of new users on the site in the date range specified under New Users.

Returning Users displays the number of returning users in the date range. This is calculated as the total number of users, minus the new user count.

Crash Free Users You will need to enable Raygun Crash Reporting to see the percentage of crash free users.

With the Crash Free Users page, Raygun Crash Reporting and Real User Monitoring work together to surface the percentage of all users who have experienced software errors over the time range. This allows you to:

  • Set a benchmark around this percentage and aim to improve
  • Understand which errors affect user experience, right down to the stack trace
  • Give priority to the software errors affecting your User Satisfaction score


In the User traffic table you can view the number of users to the site over the date range specified, clearly showing the distribution of returning and new users. On the right side of the table, the Daily active users and Monthly active users provides the average number of active users for the date range specified.

To include anonymous users in this graph, click the checkbox on the upper right corner.

The User satisfaction over time table makes it it easy to see the distribution of user satisfaction levels across the date range:

Viewing individual users

The right side of the table has a breakdown of the User Satisfaction levels, detailing the number of users in each level and the percentage.

To include anonymous users in this graph, just click the checkbox on the upper right corner.

The New users table helps you keep track on who has recently signed up to your application:

You can view the username, location, first seen date and last seen date.

Click on a username to view more information on the user. This is a comprehensive snapshot of the user, which includes their contact details (if applicable), location, browser and platform information, experience and session information, and error history. Error history will only be available if you have Crash Reporting activated.

User location information

Click on the user’s Location to view the metrics for that specific location, including the health score, average load time and number of requests.

To include or exclude anonymous users in this graph, just click the checkbox on the upper right corner.

Adding filters on Crash Free Users

When filtering the Users tab in Real User Monitoring, the following filters apply to the Crash Free Users percentage at the top of the page:

  • Operating system
  • Versions
  • Tags
  • Browser

The other filters for this page cannot be applied to the Crash Free Users percentage, so the value will default to zero when applied.