Zendesk builds software to help companies improve customer relationships through higher customer engagement and better customer insights. Create new issues in Zendesk, or attach Raygun error groups to an existing Zendesk issue, all directly from within Raygun.

Getting setup

In Zendesk

  1. Head over to the admin panel choose API under Channels.

    Screenshot of the Zendesk app, with the API settings showing token access enabled.

  2. Enable Token Access if it’s not already.

  3. Click ‘add new token’.

  4. Provide a label - we suggest Raygun so you know what the token is for.

  5. Copy the token that was just generated for you.

In Raygun

  1. On the application sidebar, click Integrations, then Zendesk:

    Screenshot of the Raygun app, highlighting the Integrations link in the sidebar and the Zendesk integration.

  2. Click on the Setup tab, then enter your subdomain, the email address you use to login to Zendesk and paste the token you got from Zendesk:

    Screenshot of the Zendesk integration setup interface.

  3. Press ‘Test Settings’ to make sure Raygun can talk to Zendesk properly.

  4. Assuming the test worked, hit Save Changes.

  5. Tick the Enabled box and press Save Changes when you’re ready to enable the plugin properly.

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