Data is maintained in our data stores and backups for up to 2 weeks following removal which is either triggered by you, one of your team, or by Raygun’s data retention policies. After this period the data is completely removed from our systems to support your data retention and destruction policies.
Yes, you have complete control over the data which is transmitted to Raygun to remove any sensitive data prior to transmission. We provide options for handling this in our standard provider libraries. We strongly advise any sensitive data such as social security numbers or credit card information is removed prior to transmission.
Yes, our cloud based service operates using a tenancy based model across our data stores. Access to data is authorised by confirming access for a user to the associated tenancy and ensuring all queries are prefiltered by the tenancy key.