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Frequently asked questions
Can I try Raygun before I buy it?
Absolutely! Everyone can try Raygun. It’s completely free for 14 days, no credit card required. Alternatively you can book a demo with our team.
What is included in the Raygun platform?
Signing up to Raygun gives you access to all capabilities including crash reporting, real user monitoring, deployment tracking and user tracking.
Is Raygun safe to put into my production environment?
Raygun runs best in production, but can be used anywhere! Raygun is designed to be included in high volume production applications and sits quietly in the background collecting information about errors and issues. Raygun will be invisible to the end user and it is up to you how much information you wish to send to Raygun with your error reports.
What is an application?
An application is a container for your data. Each application has an API key, with notifications, integrations and permissions being managed at the application level. You can use the API key as wide or as narrowly as you like. For example, a small website maybe 1 application. A larger business ecommerce site may break the single website up, using one application for the checkout flow, with another for the rest of the site. It's all under your control.
What will happen if the trial expires and Raygun code is still present in my application?
There will be no adverse affects to your application and it will still continue to function as normal should your Raygun account be cancelled or trial ends. Any events that are sent to Raygun will simply be rejected by our service and not processed.
Does it take much work to integrate Raygun with my software?
Not at all. The simple setup can be integrated into your application within a couple of minutes. Should you need any assistance we are on hand to assist you.
How safe is my data?
We take security seriously at Raygun. Check out this page for more information on maintaining data security, HIPAA compliance and how data is stored.
What if I want to cancel my service?
Not a problem. If you decide that Raygun isn't for you then you can request the cancellation from your plan details page in the Raygun application.
Can I upgrade or downgrade later?
Upgrade at any time to access additional features and functionality. Downgrading is also possible if the total number of events sent to Raygun is within the lower plan limits, and you are happy to lose the additonal functionality of the higher plans. All changes are prorated.
Can I switch my billing from monthly to annually?
Yes, you can easily do this by going into the plan overview page and clicking upgrade and selecting annual at the top of the page. When you make this change, any existing credit will be taken off the annual payment also. Or you can contact our sales team.
Can I pay annually and can I be invoiced for my plan?
We encourage you to choose an annual plan to make the most of our large discounts for annual plans. We only support invoice based billing on annual plans of a certain size and above, view our pricing tables for plans that support this option.
What sales taxes are applied?
Raygun is a multi-national company, with offices in New Zealand, and the United States. For New Zealand customers, GST of 15% is added. For customers based in the United States, sales tax may be applicable depending on where you are located.
What levels of support are included?
Ask us a question at any time via the feedback link on your Raygun dashboard. Our friendly team aims to respond to all support request as soon as possible. We offer personal phone support, SLAs and custom support agreements for Enterprise customers.
What is an event and what happens if I exceed my plan limit?
An event is either an error occurrence or a user session that the Raygun system processes on your behalf, making the data available to be viewed in your account. If on the Startup plan, as you approach your event limit we will send you notifications via email and within the Raygun application asking if you want to upgrade or to cap the processing of events at your current plan level quota. If electing to cap, processing will resume at the beginning of the next billing period. All other plans are have unlimited events.
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