How do you view specific users of your application to see their historic interactions with your software, including their previous sessions and errors they’ve encountered? The Sessions tab gives an overview of the number of sessions, users and median session length over a specified period. This is great for viewing exactly what happened if a user reports a poor experience.

What counts as a session?

A session is defined as a set of activity by a user within a half hour block. If a user performs an action after half an hour has elapsed since their previous one, a new session will be recorded. You can view the three session metrics at the top of the screen:

Finding user sessions

The Users metric is the count of the total number of individual user IDs, which includes returning, anonymous and new users. The Median length metric is measured by collecting page load times at regular intervals across the date range - the load times are then the middle value selected.

The Sessions table shows the latest 150 sessions, starting with the latest ten:

You can view the user, country, the duration of the session, the number of pageviews and the last visited page in the session.

To include anonymous users, click the checkbox in the upper right corner.

Inspect a user session

Click the magnifying glass icon on the right side of the Sessions table to view information on a user sesion. You can see key data about the performance, how it compares to viewing time, each page view, and the device and browser used in a session: