Raygun Limited Terms of Service

By using the Raygun system (the “Service”) and all services of Raygun Limited, NZ Company number 1899673 (“Raygun”), you agree to the legal terms set forth by the following terms and conditions (“Terms of Service”). By using the Service, you agree to each of the terms set forth below. If you do not agree with any term or condition set forth below, you are not authorized to use the Service for any purpose.

Raygun Limited reserves the right to modify the Terms of Service from time to time without prior notice, effective upon posting an updated version of this Terms of Service on the Service or Site. You are responsible for regularly reviewing this Terms of Service. Continued use of the Service after any such modifications to the Terms of Service shall constitute your consent to such modifications.

Account Terms

  1. You warrant that you are 18 years of age or older

  2. You warrant that you are a human, and not a computer service or automated “bot”

  3. You warrant that you have provided accurate and valid information requested during the registration process

  4. You warrant that you will use the Service only for lawful purposes. You must not violate any laws in your jurisdiction, including but not limited to any copyright laws.

  5. You are prohibited from violating, or attempting to violate, the security of the Service.

  6. Your warrant that during your use of the Service you will not create, transmit, distribute, or store material that violates a trademark, copyright, trade secret, or other intellectual property rights of others; violates the privacy, publicity, or other personal rights of others; impair the privacy of communications; generate obscene, offensive, or inappropriate content; causes technical disturbances to the Service, including, but not limited to, introduction of viruses, worms, or other destructive mechanisms; create a deceitful website to imply association with Raygun Limited or the Service; create or send verbal, physical, written or other abuse (including threats of abuse or retribution) to any Raygun Limited customer, employee, member, or officer.

  7. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Raygun Limited.

  8. You understand that Raygun Limited uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and other technology required to run the Service. If your bandwidth usage on the Service significantly exceeds the average bandwidth usage of the Service, as determined by Raygun Limited, we reserve the right to limit your bandwidth to the Service.

  9. You understand that excessive usage of the service in relation to your current plan will result in Raygun requesting you upgrade to a higher plan and can result in account suspension.

Payments, Refunds, Upgrading and Downgrading Terms

  1. A valid credit card is required for paying accounts. Your credit card statement will show a payment to “Raygun Limited”.

  2. The Service is billed in advance on a monthly or yearly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.

  3. We will charge your credit card for any upgrade or downgrade in plan level at the new rate upon the start of your next billing cycle.

  4. If you choose to downgrade your account, we are not liable for the resulting loss of content, features, or capacity.

  5. We will delete all of your content upon cancellation and we will not be able to recover this information once deleted. We are not liable for any loss resulting from cancellation.

  6. Downgrading your Service may cause the loss of Content, features, or capacity of your Account. Raygun Limited does not accept any liability for such loss.

  7. The free trial will begin the day the account is opened and will end at the end of 30 days.

  8. In order to continue using the Service after the free trial a valid credit card must be added to your account via the My settings > Plan screen.

Account Cancellation Terms

  1. Accounts can be cancelled at any time by notifying Raygun Limited in writing. A request to Raygun Limited to cancel your account does not constitute a cancellation until confirmed by Raygun Limited, and Raygun Limited is not responsible for additional charges that may occur if you do not cancel your account properly.

  2. If you cancel your account prior to the start of the next billing period, you will not be charged again. No refunds will be given for the month in which the Service is cancelled.

  3. Upon cancelling your account, all data you entered into the Service on that account will be immediately deleted from the Service. Cancelling an account is an irreversible process and the data cannot be recovered.

Service and Pricing Modification Terms

  1. Raygun Limited reserves the right to modify or remove parts the Service at any time. Raygun Limited will introduce improvements and new features from time to time into the Service, some of which will be made immediately available at no cost to you.

  2. Prices for all paid plans of the Service, including but not limited to monthly subscription plan fees, are subject to change upon 30 days notice from Raygun Limited. Such notice may be provided by posting the changes to the Site or the Service itself.

  3. Raygun Limited shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Copyright Terms

  1. You acknowledge that the Service is licensed to you and that Raygun Limited retains ownership of all right, title and interest to the Service, the Service design and documentation, and the intellectual property rights therein (including without limitation, all patent rights, design rights, copyrights and trade secret rights). You agree not to (i) copy, modify, or reverse engineer the Service hardware, software, or design, make derivative works based upon the Service, or use the Service to develop any Services, without Raygun Limited’s prior written approval or (ii) sell, license, rent, or transfer the Service to any third party. Raygun Limited (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, for suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service.

  2. Raygun Limited claims no intellectual property rights over any of the content or data you upload or add to the Service. All data added to the Service by you or users of your account retains its original ownership.

Disclaimers

  1. Raygun Limited is not responsible for any incorrect or inaccurate content posted on the Site or Service. The Site or Service may be temporarily unavailable from time to time for maintenance or other reasons. Raygun Limited assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, user communications. Raygun Limited is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Site or Service, including injury or damage to users or to any other person’s computer related to or resulting from use of the Service.

  2. Raygun Limited does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected. The Service is provided “as-is” and Raygun Limited disclaims all warranties, whether expressed or implied, including without limitation implied warranties of title, merchantability, fitness for a particular purpose or non-infringement. Raygun Limited cannot guarantee and does not promise specific results from use of the Service. Except in jurisdictions where such provisions are restricted, in no event will Raygun Limited or any of Raygun Limited’s business associates (which for the purposes of these terms will include suppliers, advertisers, referrers, etc.) be liable to your or any third person for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits arising your use of the Service, even if Raygun Limited has been advised of the possibility of such damages.

Indemnity

  1. You agree to indemnify and hold Raygun Limited, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of the Site in violation of this Terms of Service or your violation of any law or the rights of a third party.