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Other Notifications

Email notifications can be setup for each one of your Raygun Applications. To enable or disable these notifications, navigate to the 'My notifications' page in Raygun:

  1. Click on your user name in the top right corner of the page and click 'My notifications':

  2. Once on the 'My notifications' management page you'll be presented with options to do any of the following:

  • Select what type of notifications you receive
  • Choose specific applications you want to get notifications from
  • Choose to receive the informative 'Daily Digest' newsletter packed with your organisation activity in the last 24 hours
  • Choose to receive the 'RUM weekly' email outlining recent Real User Monitoring activity

Important admin email notifications regarding your plan usage and account access will not be affected - these will continue to be emailed to you as you approach your account limit or have trouble accessing your account.

note: These settings will only apply to your own account and does not affect the notification settings of your team members.

Notifies by email whenever a brand new error occurs or if a "Resolved" error occurs again. For example:

  • An email will be sent when a new error is detected for the first time
  • An email will be sent when an error is marked as resolved reoccurs

This means that you will only get an email if an error is occurring repeatedly at specific intervals.

note: We will provide you with notification emails only if instances of this error keep arriving. We group our repeating error email notifications according to whether or not they have occurred within a certain time window. For example, an error has occurred, one minute after its initial appearance or reappearance, so an email is sent stating that the error is repeating and the current rate.

Raygun offers smart notifications, so notifications will only be sent at specific intervals (1 minute, 5 minutes, 10 minutes, 30 minutes, 1 hour), should the issue continue to repeat or have thousands of occurrences.

Raygun can provide a digest email for specific applications over a 24 hour period.

By default, applications with no data will not form part of your daily digest. If you would like to include all applications, even those without data, there is an option that can be found under 'General Notifications' in the 'My notifications' page. You can also set the time that you wish daily digest emails to be sent under your personal settings found under the top right dropdown menu and then 'My settings'.

In general we recommend using the daily digest emails to monitor errors which continue to occur at low rates.

By using these settings you will be able to receive notification emails when your fellow team members take actions in the Raygun application.

We'll notify you each hour that your application error rate hits the spike protection rate (e.g. you're application is sending more data to Raygun than what spike protection is allowing).

Learn more about spike protection.

A weekly email outlining recent RUM activity on your site or application. These emails include:

  • An overview of your user experience and average load time
  • A graph outlining your users satisfaction for that week
  • Your slowest, most popular pages and XHR calls

Notifies by email whenever a new Issue occurs.

Notifies by email whenever an ignored or resolved Issue reoccurs.

We only send repeated error notifications if the same error is still occurring after 1 minute, 5 minutes, 10 minutes, 30 minutes or 60 minutes since initial appearance (or reappearance if previously "resolved"). You will not receive an email notification for EVERY error occurrence.

If you have gone through all of the steps outlined above and have at least one of the checkboxes on your notification preferences page checked, your plan may be exceeding its monthly quota, and we are no longer processing new incoming errors.

Raygun offers two different types of integrations - issue links and chat integrations. Issue links don't produce any notifications in Raygun. Chat integrations can vary per provider, so check out the documentation for the specific integration you're using to see how these are set up, but generally all integrations use the same smart notification rules so that you are not flooded with notifications when an error is reoccurring frequently.

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