User Tracking

Set Up User Tracking In Raygun

In Raygun, you can capture data about currently logged in users for Crash Reporting and Real User Monitoring. You can provide whatever user information that will help you solve issues, but make sure to abide by any privacy policies that your company follows

Crash Reporting

Providing user information will allow your Crash Reporting dashboard to display the number of unique users that each exception has affected. This is a huge help with prioritising issues to solve that have the largest impact.

If available, you could provide an ID that is meaningful to you such as a database ID. This could help you to look up information at your end that aids in solving issues. If you are able to provide a name and contact details, you'd be able to contact customers to let them know that issues they've encountered are being worked on, or have been solved.

If you don't want to include easily identifiable user information such as email and name, providing a unique guid at the very least will allow you to see the number of users that are affected by each error.

User tracking is available in the following Raygun providers:

Real User Monitoring

Providing user information will allow Raygun Real User Monitoring to display the username in its Sessions and Users tab. If you have user tracking enabled, you will be able to view the user's full name and email. This is helpful for contacting customers who you see have had bad experiences on your site or application.

For tracked and anonymous users, you can view the user location, browser and platform information, experience and session information, and error history. Error history will only be available if you have Crash Reporting activated.

Set up user tracking in Real User Monitoring

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