Notification System

Documentation - Error Notification Preferences Using Raygun

Set up email notifications for Raygun Crash Reporting and Raygun Pulse.

This article covers the following:

How to change your email notification settings

  1. Click on your user name in the top right corner of the page and click 'My notifications':

  2. Once on the 'My notifications' management page you'll be presented with options to do any of the following:
  • Select what type of notifications you receive
  • Choose specific applications you want to get notifications from
  • Choose to receive the informative 'Daily Digest' newsletter packed with your organisation activity in the last 24 hours
  • Choose to receive 'Pulse weekly'- a weekly email outlining recent Pulse activity

Important admin email notifications regarding your plan usage and account access will not be affected - these will continue to be emailed to you as you approach your account limit or have trouble accessing your account.

Please note that the 'My notifications' settings will only apply to your own account and does not affect the notification settings of your team members.

The notification types:

If you have Raygun Crash Reporting enabled, you can alter the following notification options:

Notify on error

This means that you will only get an email whenever a BRAND NEW error is detected, or if a "Resolved" error comes back to haunt you and occurs again.

Example 1: A new error is detected for the first time - an email is sent.
Example 2: An error was marked as resolved but has just reoccurred - an email is sent

Repeating errors

This means that you will only get an email if an error is occurring repeatedly at speficif intervals.
NOTE: We will provide you with notification emails only if instances of this error keep arriving. We group our repeating error email notifications according to whether or not they have occurred within a certain time window. 

For example:
An error has occurred, one minute after its initial appearance or reappearance, so an email is sent stating that the error is repeating and the current rate.

Raygun offers smart notifications, so notifications will only be sent at specific intervals (1 minute, 5 minutes, 10 minutes, 30 minutes, 1 hour), should the issue continue to repeat or have thousands of occurences.

Daily digest

Raygun can provide a digest email for specific applications over a 24 hour period. 

Additionally, you can choose to receive an overall daily digest which will report 24 hour activity of all applications within your organization. This option can be found under 'General Notifications' in the 'Manage Notifications' page. You can also set the time that you wish daily digest emails to be sent under your personal settings found under the top right dropdown menu and then 'My Settings'.

In general we recommend using the daily digest emails to monitor errors which continue to occur at low rates.

Interaction emails

By using these settings you will be able to receive notification emails when your fellow team members take actions in the Raygun application.

If you have Raygun Pulse enabled, you will get the following notification options:

Pulse weekly

A weekly email outlining recent Pulse activity on your site or application.

Why am I not getting notifications?

We only send repeated error notifications if the same error is still occurring after 1 minute, 5 minutes, 10 minutes, 30 minutes or 60 minutes since initial appearance (or reappearance if previously "resolved"). You will not receive an email notification for EVERY error occurence.

If you have gone through all of the steps outlined above and have at least one of the checkboxes on your notification preferences page checked, your plan may be exceeding its monthly quota and we are no longer processing new incoming errors.

Integration notifications

Raygun offers two different types of integrations - issue links and chat integrations. Issue links don't produce any notifications in Raygun. Chat integrations can vary per provider, so check out the documentaion for the specific integration you're using to see how these are set up, but generally all integrations use the same smart notification rules so that you are not flooded with notifications when an error is reoccurring frequently.

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