Exporting Data

Export Crash Reporting Data From Raygun

Customers on Business and Enterprise plans have the ability to export errors captured by Raygun.  Here we'll provide an explanation of the export feature as well as a walkthrough of how to use it.

Overview

The Raygun Crash Reporting export feature allows customers to export all error groups or selected errors groups from within the Crash Reporting dashboard.

When exporting, all instances of an error in an error group will be exported.

Exports are genereated as compressed 7zip files which are then accessed by a link sent out via e-mail once the export process is completed.

Exporting Selected Error Groups

Step 1:

In the Raygun Crash Reporting dashboard, check the box for either all error groups or for individual error groups that you want to export.

Selecting an individual error

Step 2:

Click on the "Export Selected Groups" button

Step 3: 

Review selected groups in the window that opens and click "Add errors to export list"

add errors to report list

Step 4:

Confirm the error groups that you want to export and then click the "Start export" button.

Step 5:

Here you can add/edit e-mail recipients (yellow circle).  Once you have added all the intended recipients, click the "Start export" button (red circle).  

Exporting All Error Groups

Step 1:

Click on "Export" under Crash Reporting on the left navigation sidebar (yellow circle) and select "Export all" from the tab options (red circle).

Step 2:

Select a date and time range (yellow cirlce, defaults to 180 days from today's date) and then click "Start export" (red circle).

Step 3:

Add e-mail addresses to be notified when the export is complete (yellow circle) and then click "Start export" (red circle).

 

No matter which method you use, once the export has been started you should see a final confirmation notification appear confirming the successful export request.

 

*Note:  Exports can take some time to process depending on the volume of errors being exported.  Raygun will e-mail you when your report is ready for download.  Once an export is started, another export cannot begin on this application until the first has completed. 

 

Downloading and extracting the export file

When an export has completed, Raygun will send the recipients you specified during the export a link to download the compressed export file. Note that you don't need to be logged into Raygun to download the file so anyone can download the file if supplied with the download link. However, the download link will only remain valid for 48 hours after the export has completed.

The file you download will have the file extension .7z which is a compressed archive file created with 7-Zip open source software. These files are created using a compression method called LZMA, which is an algorithm for loss-less data compression—a type of compression known for reducing file size while preserving quality. In our testing we found this to provide the best compression for large amounts of JSON text.

To extract the JSON files from the export you will need to download the 7-Zip software or another program that supports the 7-Zip format such as Winzip.

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