Continuous shipping at scale with 100% visibility
“You can look at independent retail in two ways,” says Ben Gracewood, the Chief Engineering Officer at Vend. “One is that it’s under assault from companies like Amazon. The other is that small vendors are the future.”
By offering their award-winning cloud-based POS services, Vend gives over 25,0000 independent retailers the tools they need to delight their customers across multiple channels, plus provides them with sales data they need to stay on top of business.
Vend’s engineering team has created a world-class workflow designed to get updates in front of retailers as quickly as possible for real customer feedback and iteration. When asked what makes Vend successful in this mission, Ben says, “The approaches we use at Vend are the same as those used at Slack, Twitter, and Netflix. We bias towards action—we ship to production constantly because we want to quickly see the effect of a change.”
Frequent shipping comes with its own set of challenges. Vend’s engineering team needs to deliver value into the hands of retailers quickly, but also make sure those changes don’t introduce problems or errors.
Ben explains that “Reliability is incredibly important to retailers, especially around times like Christmas, where vendors might make or break their business over just one week.”
Ben maintains that the challenge is to balance frequent shipping with reliability.
We want minimum disruption for retailers, so they can continue what they do best; look after customers and sell the products they love.
100% visibility into the effects of changes
Vend ships code multiple times per day to get valuable software updates to their retailers faster.
To maintain and scale that development velocity, Ben empowers his engineering team with a culture of visibility and ownership. He explains, “As soon as engineers start at Vend, they learn how to monitor and understand the health of the changes they have made. Every engineer owns the code they ship.”
When Vend added Raygun Crash Reporting to their suite of monitoring tools, Ben found that engineers could get to the cause of an issue much faster than they had been able to previously.
“We always had logging; log shipping, log aggregation, and log searching,” Ben explains. “But it’s hard to find what you need in that haystack. In the past, you would need someone skilled in log searching to narrow down the error. Now, if we see a spike in 500 errors from one of our other systems, we look at Raygun, which quickly tells us what is causing those errors.”
Vend’s philosophy is that all engineers should be able to understand the impact of changes they make to the software. Any engineer has access to production and can see what retailers are doing on a day-to-day basis. Ben explains: “At Vend, everyone is empowered to see the impact of their work. We’re all in this together, which helps to facilitate the culture of ownership. Raygun is an essential part of that toolset. When I think of all the tools we use across the board, it's one of the most accessible tools for people of all sorts of technological levels.”
Raygun is an essential part of our toolset.
Helping independent retailers thrive
Vend's engineering team prides themselves on the quality of their software, with every update supporting their dedication to delight their retailers. “Retail is at the heart of everything we do,” Ben says. “We are tangibly close to retailers when we make changes in our software. We can really help them to do well and thrive in this complex and interesting time for retailers.”
Maintain and scale development velocity with Raygun Crash Reporting
14 day free trial - no credit card required!
Read more customer stories
Learn how Peach connects application performance to business outcomes
The information we get from Raygun is invaluable.
Watch how Flux fuels developer innovation with 30 minute incident response times
Usually, we hit a 95% success rate
Discover how Veezi by Vista ensures 100% reliability across thousands of apps
I think now we have one of the best workflows you would find anywhere
Reducing error notifications by tens of thousands with Raygun
Raygun made our process much more usable and more informative
See how Timely reduced their errors by 95% using smart email notifications
Raygun provides us with fantastic error tracking software that is incredibly easy to set up
Discover how Pushpay detects and diagnoses issues in just four minutes
We want to know about problems as soon as they occur
Discover how Olo remains competitive in the US$800 billion restaurant industry
See what that user experience is like from start to finish
Discover how Vetserve put their customer’s needs first with Raygun
It’s the easiest part of troubleshooting
Linbis Logistics Software remain industry leaders with Raygun
Most of the time we fix the issues before users notice them
Learn how Praeses discover errors before they interrupt Fortune 500 customers
Raygun allows us to be proactive. We now pick up errors before our users see them.
Join thousands of teams building better software with Raygun
14 day free trial - no credit card required!