Veezi by Vista

Delivering the world’s best independent cinema experiences through innovation, speed, and reliability

Industry

Film / Entertainment

Company Reach

Global

Location

Auckland, New Zealand

Challenge

To deliver the world’s best independent cinema experiences, Veezi’s development team must release quality code, at speed, which ensures 100% reliability across thousands of applications.

Solution

Using Raygun Crash Reporting, Veezi maintains development velocity while consistently delivering a superior standard of software.

Results

Ensures reliable software experiences for hundreds of independent cinemas

 

Reduces the time spent fixing errors 

 

Creates a world-class development workflow, reducing costs

Integrations

Veezi by Vista

Delivering the world’s best independent cinema experiences through innovation, speed, and reliability

In the world of digital transformation, where every company is a software company, the moviegoing experience now begins online. The small cinema sector is no exception, and the pressure is on for boutique cinemas to keep up with large multiplexes and meet online expectations.

“It’s not just about when you turn up to the cinema anymore. It’s about the entire booking process,” says Sean Jackson, Software Development Manager at Veezi. “Buying your ticket online needs to be as easy and simple as possible.” 

To help independent cinemas provide the unique and frictionless experience that moviegoers crave, Veezi’s development team needs to deliver updates and features that are error-free. 

“It’s incredibly important for Veezi to deliver a reliable experience.” Sean says. 

Sean Jackson, Software Development Manager at Veezi

Vista Cinema software runs in 40% of the world's cinemas in 100-plus countries worldwide. If our customers aren't getting a reliable experience from us, that means their customers aren't getting a reliable experience from them.

Sean Jackson - Software Development Manager

As a manager, it’s Sean’s job to maintain development velocity by optimizing the time developers spend writing code. As part of that task, Sean is always looking for inefficiencies in processes and tooling. During a routine evaluation, he noticed that managing errors was consuming too much of his team’s time. Sean recognized that instead of testing every configuration and looking through error logs to diagnose errors, an error monitoring solution would alert them to errors and their cause. 

Sean says that when they implemented Raygun Crash Reporting, he was able to introduce more efficient error management workflows. The results were excellent—his team saved hours every week—enabling them to optimize time spent writing features and delivering quality code to customers. 

Collection of images showing Veezi by Vista using Raygun Crash Reporting to increase reliability

The confidence to deploy, even during times of increased load

Modern multiplexes have set the bar high for independent cinema. Moviegoers want a boutique experience, but still expect state-of-the-art screens, luxury seating, and flawless booking experiences. 

Monitoring thousands of applications for software problems is challenging, but Veezi has built robust workflows that ensure—even with increased load from blockbuster movie releases—there is no downtime for their customers. 

Sean explains: “For movie releases like the Avengers or a new Star Wars movie, we'll see up to 20 times our usual load coming through our ticketing systems.”

Even during these high-load windows, Raygun Crash Reporting gives the team confidence to deploy changes and bug fixes faster. “When we deploy a feature into our test system, being able to find any errors before we push it up to production and before our customers notice is absolutely critical. Raygun is absolutely an integral part of our workflow to enable deployment of better software faster.”

With Raygun’s Dashboard, Sean’s team can investigate and resolve errors before customers notice, allowing them to deliver their product more reliably and more quickly. 

I think now we have one of the best workflows you would find anywhere. We're able to power through writing new features more of the time and that means better outcomes for our customers and their customers.

A best-practice workflow enables Veezi to innovate and scale up faster

Online ticket sales for cinemas are increasing every year, and we know that moviegoers that purchase online are more likely to attend in groups, buy concession items and upgrade to premium seating. Therefore, more independent cinemas are turning to Veezi to help increase their online reputation and their bottom line.

As Veezi’s team grows and scales up to meet that demand, Sean wants to ensure the development team is always delivering new value and maintaining an error-free product. 

"It's important for us to be able to have a lot of confidence in our own product. Because everyone here is really passionate about the movies, we are essentially customers of our customers. That motivates us to innovate faster and deliver our product as soon as achievable as well.”

Many of Sean’s team are close to the code they build. “We are closer to our customers than ever before and in large part to minimizing the feedback loop between talking to our customers and actually getting new features and updates out there.

“Raygun’s had a positive impact on our team; that ties back to the developer’s ability to spend most of their time writing features with confidence and reducing the lead time of feature delivery."

“Everyone is proud to be part of this unique business where we are supporting the independent cinema industry with a mission-critical product and in doing so, increasing both the standard of their moviegoer experience and the economic success of their cinemas.”

About Veezi and Vista Cinema

Veezi, engineered by Vista, is the leading independent cinema management software solution in the world. Running in the cloud, in more cinemas, in more countries than any other provider, you couldn't have better credentials to develop Veezi. A bunch of movie zealots working alongside Vista Cinema across 100+ countries (and counting), they understand the moviegoing experience and constantly strive to enhance it for all.

Visit www.veezi.com and follow Veezi on Facebook and Vista Cinema on LinkedIn and Twitter.

improve your error monitoring workflow with Raygun

14 day free trial - no credit card required

Read more customer stories

Watch how Flux fuels developer innovation with 30 minute incident response times

Usually, we hit a 95% success rate

Jess Deys

Jess Deys

Service Delivery Lead

Read the full story

Watch how Vend ships code with zero disruptions to customers

Every engineer owns the code they ship

Ben Gracewood

Ben Gracewood

Chief Engineering Officer

Read the full story

Reducing error notifications by tens of thousands with Raygun

Raygun made our process much more usable and more informative

Sam Minnée

Sam Minnée

CEO and Co-Founder

Read the full story

See how Timely reduced their errors by 95% using smart email notifications

Raygun provides us with fantastic error tracking software that is incredibly easy to set up

Andrew Schofield

Andrew Schofield

Chief Technology Officer at Timely

Read the full story
Raygun and Pushpay case study card image

Discover how Pushpay detects and diagnoses issues in just four minutes

We want to know about problems as soon as they occur

David Corbett

David Corbett

Senior Engineering Manager

Read the full story
Card image for Olo

Discover how Olo remains competitive in the US$800 billion restaurant industry

See what that user experience is like from start to finish

Greg Shackles

Greg Shackles

Principal Engineer

Read the full story
Vetserve and Raygun customer story

Discover how Vetserve put their customer’s needs first with Raygun

It’s the easiest part of troubleshooting

Vidar Sømme

Vidar Sømme

Chief Development Officer

Read the full story
Raygun works with Linbis Logistics to improve software experiences

Linbis Logistics Software remain industry leaders with Raygun

Most of the time we fix the issues before users notice them

Eric Fernandez

Eric Fernandez

CEO and Co-Founder

Read the full story
Card image for Praeses

Learn how Praeses discover errors before they interrupt Fortune 500 customers

Raygun allows us to be proactive. We now pick up errors before our users see them.

Jed Baugh

Jed Baugh

Senior Project Manager

Read the full story
SMART Technologies

SMART Technologies can now spot errors in their JavaScript code before they affect end users

We can now access the de-obfuscated JavaScript code we need to fix the error

Ben Schuiling

Ben Schuiling

Senior Software Developer

Read the full story
Raygun and HealthCare.com customer story banner image

Learn how HealthCare.com reduced errors in production by 95% with Raygun

We reduced our errors by almost 95% - which is pretty nice

Luis Alonzo

Luis Alonzo

Software Architect

Read the full story
Card image showing children

Find out how Children's Miracle Network Hospitals® gets the answers they need in less than 10 minutes

I just go in, pick an app, see which errors are there, and resolve what needs to be fixed

Scott Lance

Scott Lance

Director of Software Development

Read the full story

Read more customer stories

Watch how Flux fuels developer innovation with 30 minute incident response times

Usually, we hit a 95% success rate

Jess Deys

Jess Deys

Service Delivery Lead

Read the full story

Watch how Vend ships code with zero disruptions to customers

Every engineer owns the code they ship

Ben Gracewood

Ben Gracewood

Chief Engineering Officer

Read the full story

Reducing error notifications by tens of thousands with Raygun

Raygun made our process much more usable and more informative

Sam Minnée

Sam Minnée

CEO and Co-Founder

Read the full story

See how Timely reduced their errors by 95% using smart email notifications

Raygun provides us with fantastic error tracking software that is incredibly easy to set up

Andrew Schofield

Andrew Schofield

Chief Technology Officer at Timely

Read the full story
Raygun and Pushpay case study card image

Discover how Pushpay detects and diagnoses issues in just four minutes

We want to know about problems as soon as they occur

David Corbett

David Corbett

Senior Engineering Manager

Read the full story
Card image for Olo

Discover how Olo remains competitive in the US$800 billion restaurant industry

See what that user experience is like from start to finish

Greg Shackles

Greg Shackles

Principal Engineer

Read the full story
Vetserve and Raygun customer story

Discover how Vetserve put their customer’s needs first with Raygun

It’s the easiest part of troubleshooting

Vidar Sømme

Vidar Sømme

Chief Development Officer

Read the full story
Raygun works with Linbis Logistics to improve software experiences

Linbis Logistics Software remain industry leaders with Raygun

Most of the time we fix the issues before users notice them

Eric Fernandez

Eric Fernandez

CEO and Co-Founder

Read the full story
Card image for Praeses

Learn how Praeses discover errors before they interrupt Fortune 500 customers

Raygun allows us to be proactive. We now pick up errors before our users see them.

Jed Baugh

Jed Baugh

Senior Project Manager

Read the full story
SMART Technologies

SMART Technologies can now spot errors in their JavaScript code before they affect end users

We can now access the de-obfuscated JavaScript code we need to fix the error

Ben Schuiling

Ben Schuiling

Senior Software Developer

Read the full story
Raygun and HealthCare.com customer story banner image

Learn how HealthCare.com reduced errors in production by 95% with Raygun

We reduced our errors by almost 95% - which is pretty nice

Luis Alonzo

Luis Alonzo

Software Architect

Read the full story
Card image showing children

Find out how Children's Miracle Network Hospitals® gets the answers they need in less than 10 minutes

I just go in, pick an app, see which errors are there, and resolve what needs to be fixed

Scott Lance

Scott Lance

Director of Software Development

Read the full story

Join thousands of teams building better software with Raygun

14 day free trial - no credit card required!