Timely

See how Timely reduced their errors by 95% using smart email notifications

In the world of digital transformation, where every company is a software company, the moviegoing experience now begins online. The small cinema sector is no exception, and the pressure is on for boutique cinemas to keep up with large multiplexes and meet online expectations.

“It’s not just about when you turn up to the cinema anymore. It’s about the entire booking process,” says Sean Jackson, Software Development Manager at Veezi. “Buying your ticket online needs to be as easy and simple as possible.”

To help independent cinemas provide the unique and frictionless experience that moviegoers crave, Veezi’s development team needs to deliver updates and features that are error-free.

“It’s incredibly important for Veezi to deliver a reliable experience.” Sean says.

Sean Jackson, Software Development Manager at Veezi
Vista Cinema software runs in 40% of the world's cinemas in 100-plus countries worldwide. If our customers aren't getting a reliable experience from us, that means their customers aren't getting a reliable experience from them.
Sean Jackson - Software Development Manager

As a manager, it’s Sean’s job to maintain development velocity by optimizing the time developers spend writing code. As part of that task, Sean is always looking for inefficiencies in processes and tooling. During a routine evaluation, he noticed that managing errors was consuming too much of his team’s time. Sean recognized that instead of testing every configuration and looking through error logs to diagnose errors, an error monitoring solution would alert them to errors and their cause.

Sean says that when they implemented Raygun Crash Reporting, he was able to introduce more efficient error management workflows. The results were excellent—his team saved hours every week—enabling them to optimize time spent writing features and delivering quality code to customers.

Collection of images showing Veezi by Vista using Raygun Crash Reporting to increase reliability

The confidence to deploy, even during times of increased load

Modern multiplexes have set the bar high for independent cinema. Moviegoers want a boutique experience, but still expect state-of-the-art screens, luxury seating, and flawless booking experiences.

Monitoring thousands of applications for software problems is challenging, but Veezi has built robust workflows that ensure—even with increased load from blockbuster movie releases—there is no downtime for their customers.

Sean explains: “For movie releases like the Avengers or a new Star Wars movie, we'll see up to 20 times our usual load coming through our ticketing systems.”

Even during these high-load windows, Raygun Crash Reporting gives the team confidence to deploy changes and bug fixes faster. “When we deploy a feature into our test system, being able to find any errors before we push it up to production and before our customers notice is absolutely critical. Raygun is absolutely an integral part of our workflow to enable deployment of better software faster.”

With Raygun’s Dashboard, Sean’s team can investigate and resolve errors before customers notice, allowing them to deliver their product more reliably and more quickly.

I think now we have one of the best workflows you would find anywhere. We're able to power through writing new features more of the time and that means better outcomes for our customers and their customers.

A best-practice workflow enables Veezi to innovate and scale up faster

A best-practice workflow enables Veezi to innovate and scale up faster

Online ticket sales for cinemas are increasing every year, and we know that moviegoers that purchase online are more likely to attend in groups, buy concession items and upgrade to premium seating. Therefore, more independent cinemas are turning to Veezi to help increase their online reputation and their bottom line.

As Veezi’s team grows and scales up to meet that demand, Sean wants to ensure the development team is always delivering new value and maintaining an error-free product.

"It's important for us to be able to have a lot of confidence in our own product. Because everyone here is really passionate about the movies, we are essentially customers of our customers. That motivates us to innovate faster and deliver our product as soon as achievable as well.”

Linbis uses Raygun Crash Reporting and Slack for proactive error monitoring

To create an effective method of detecting errors in production, Eric looked to Raygun Crash Reporting. One of the first steps Eric’s team took was to set up production alerts so that the development team is made aware of any issues in real-time.

“Raygun’s had a positive impact on our team; that ties back to the developer’s ability to spend most of their time writing features with confidence and reducing the lead time of feature delivery."

“Everyone is proud to be part of this unique business where we are supporting the independent cinema industry with a mission-critical product and in doing so, increasing both the standard of their moviegoer experience and the economic success of their cinemas.”

About Veezi and Vista Cinema

Veezi, engineered by Vista, is the leading independent cinema management software solution in the world. Running in the cloud, in more cinemas, in more countries than any other provider, you couldn't have better credentials to develop Veezi. A bunch of movie zealots working alongside Vista Cinema across 100+ countries (and counting), they understand the moviegoing experience and constantly strive to enhance it for all.

Visit www.veezi.com and follow Veezi on Facebook and Vista Cinema on LinkedIn and Twitter

Timely provides scheduling software for businesses in service industries. The cloud-based system serves over 11,000 salons, clinics, trainers, tutors and many others who need to grow a booking-based business.

Andrew Schofield is Timely's Chief Technical Officer. As the CTO, he’s focused on providing his customers with a great software experience. That doesn’t just mean a fast loading app with a beautiful UI - it also means trouble-free browsing.

The error counts provided by Raygun Crash Reporting are a crucial metric that helps Timely ensure they’re doing a good job of managing their errors. The best part for Andrew was how easy it was to integrate Raygun across Timely's product suite and get data flowing through their various apps. He says, “Raygun provides us with fantastic error tracking software that is incredibly easy to set up. Raygun will fundamentally change the way you manage errors in your apps,” Andrew continues, "It’s completely plug-and-play and takes no more than 10 minutes to get up and running."

Andrew from Timely
We installed Raygun in minutes and started getting real-time error reports instantly
Andrew Schofield - Chief Technology Officer at Timely

How Timely reduce error noise with Raygun's smart email notifications

Andrew uses Raygun's smart error notifications and daily error digests to keep his team focused. Instead of sending a Slack notification or email for every error occurrence, Raygun groups errors to ensure your team is only alerted to the errors that matter.

He says, “The smart Slack notifications ensure we are not flooded with messages when errors occur in our applications. Instead, Raygun stems the flow for us and lets us manage notifications on an individual and personal level. We especially love the daily digests of error activity which are not only useful but keep our inboxes free of notifications.” As a result, Raygun is now an essential tool in Timely's DevOps workflow. Andrew explains, "We are obsessive about blasting errors with Raygun. As a result, we’ve reduced the number of error occurrences per day from many hundreds to just a small handful.”

The Timely Team

Raygun's integrations with Slack and Trello makes tracking errors automatic

Andrew and the Timely development team use Raygun's integrations with Slack and Trello to stay up to date with errors. Slack, Trello, and Raygun work together to ensure their remote team of 80 is on the same page about errors and fixes - despite being in multiple time zones.

Andrew explains further that "We use Trello at Timely and can create tasks that each of the development team is assigned to. It makes error tracking a breeze, and everyone is on the same page regarding fixes. We also use Slack for our internal team chat and have Raygun error notifications appearing in a dedicated Slack channel. This means we can be alerted of errors and discuss potential causes and fixes right within Slack. It really does make error investigation and diagnosis a breeze.”

Thanks to Raygun, we have reduced the amount of errors in our applications by more than 95%. It is an essential part of our monitoring and alerting toolkit.

When asked if Andrew would recommend Raygun to another CTO looking to reduce the number of errors in their SaaS or service based company, Andrew says, “We would absolutely recommend Raygun to any business that relies on providing reliable software to serve their customers! It’s incredibly easy to set up and great value for money, reducing the amount of errors and crashes that happen in our applications and the amount of time required by the developer team to rectify them.”

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