Timely

8000+

customers globally

93

countries served

33M

appointments booked

50+

staff members

Industry

SaaS

Company Size

50+

Location

Based in Dunedin, New Zealand and remote

Challenge

As a fast-growing startup that relies on early adopters becoming advocates for their product, Timely needs a transparent view into problems that their users experience. Timely's need to make sure their application is rock solid for their customers is why they chose Raygun to notify them of critical errors and crashes.

Solution

Timely integrates Raygun Crash Reporting with Slack and Trello to ensure everyone stays on the same page about errors despite being accross multiple timezones. Daily error digests reduce email notifications allowing developers to focus on providing excellent customer experiences.

Results

95% reduction in the number of errors occurring in the application.

Integrations

Slack, Trello

8000+

customers globally

93

countries served

33M

appointments booked

50+

staff members

Timely provides scheduling software for businesses in service industries. The cloud-based system serves over 8000 salons, clinics, trainers, tutors and many others who need to grow a booking-based business. 

Andrew Schofield is Timely's Chief Technical Officer. As the CTO, he’s focused on providing his customers with a great software experience. That doesn’t just mean a fast loading app with a beautiful UI - it also means trouble-free browsing.

The error counts provided by Raygun Crash Reporting are a crucial metric that helps Timely ensure they’re doing a good job of managing their errors. The best part for Andrew was how easy it was to integrate Raygun and get data flowing through the app. He says, “Raygun provides us with fantastic error tracking software that is incredibly easy to set up. Raygun will fundamentally change the way you manage errors in your apps,” Andrew continues, "It’s completely plug-and-play and takes no more than 10 minutes to get up and running."

Andrew from Timely

We installed Raygun in minutes and started getting real-time error reports instantly

Andrew Schofield - Chief Technology Officer at Timely

How Timely reduce error noise with Raygun's smart email notifications

Andrew uses Raygun's smart error notifications and daily error digests to keep his team focused. More importantly manage notifications quickly for their customers who rely on their software to run their businesses. Instead of sending an email for every error occurrence, Raygun groups errors to ensure your team is only alerted to the errors that matter.

He says, “The smart email notifications ensure we are not flooded with emails when errors occur in our applications. Instead, Raygun stems the flow for us and lets us manage notifications on an individual and personal level. We especially love the daily digests of error activity which are not only useful but keep our inboxes free of notifications.” As a result, Raygun is now an essential tool in Timely's DevOps workflow. Andrew explains, "We became obsessive about blasting errors with Raygun. As a result, we’ve reduced the number of error occurrences per day from many hundreds to just a small handful.”

The Timely Team

Raygun's integrations with Slack and Trello makes tracking errors automatic

Andrew and the Timely development team use Raygun's integrations with Slack and Trello to stay up to date with errors. Slack, Trello, and Raygun work together to ensure their remote team of 50 is on the same page about errors and fixes - despite being in multiple time zones.

Andrew explains further that "We use Trello at Timely and can create tasks that each of the development team is assigned to. It makes error tracking a breeze, and everyone is on the same page regarding fixes. We also use Slack for our internal team chat and have Raygun error notifications appearing in a dedicated Slack channel. This means we can be alerted of errors and discuss potential causes and fixes right within our chat provider. It really does make error reporting automatic.”

We have reduced the amount of errors in our applications by more than 95% thanks to Raygun and continue to monitor things so we can jump on problems as soon as they occur

When asked if Andrew would recommend Raygun to another CTO looking to reduce the number of errors in their SaaS or service based company, Andrew says, “We would absolutely recommend Raygun to any business that relies on healthy software to serve their customers! It’s incredibly easy to set up and great value for money, reducing the amount of errors and crashes that happen in our applications and the amount of time required by the developer team to rectify them.”

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