Touchtech maintains product innovation and reduced errors by 30% with Raygun

In the world of digital transformation, where every company is a software company, the moviegoing experience now begins online. The small cinema sector is no exception, and the pressure is on for boutique cinemas to keep up with large multiplexes and meet online expectations.

“It’s not just about when you turn up to the cinema anymore. It’s about the entire booking process,” says Sean Jackson, Software Development Manager at Veezi. “Buying your ticket online needs to be as easy and simple as possible.”

To help independent cinemas provide the unique and frictionless experience that moviegoers crave, Veezi’s development team needs to deliver updates and features that are error-free.

“It’s incredibly important for Veezi to deliver a reliable experience.” Sean says.

Sean Jackson, Software Development Manager at Veezi
Vista Cinema software runs in 40% of the world's cinemas in 100-plus countries worldwide. If our customers aren't getting a reliable experience from us, that means their customers aren't getting a reliable experience from them.
Sean Jackson - Software Development Manager

As a manager, it’s Sean’s job to maintain development velocity by optimizing the time developers spend writing code. As part of that task, Sean is always looking for inefficiencies in processes and tooling. During a routine evaluation, he noticed that managing errors was consuming too much of his team’s time. Sean recognized that instead of testing every configuration and looking through error logs to diagnose errors, an error monitoring solution would alert them to errors and their cause.

Sean says that when they implemented Raygun Crash Reporting, he was able to introduce more efficient error management workflows. The results were excellent—his team saved hours every week—enabling them to optimize time spent writing features and delivering quality code to customers.

Collection of images showing Veezi by Vista using Raygun Crash Reporting to increase reliability

The confidence to deploy, even during times of increased load

Modern multiplexes have set the bar high for independent cinema. Moviegoers want a boutique experience, but still expect state-of-the-art screens, luxury seating, and flawless booking experiences.

Monitoring thousands of applications for software problems is challenging, but Veezi has built robust workflows that ensure—even with increased load from blockbuster movie releases—there is no downtime for their customers.

Sean explains: “For movie releases like the Avengers or a new Star Wars movie, we'll see up to 20 times our usual load coming through our ticketing systems.”

Even during these high-load windows, Raygun Crash Reporting gives the team confidence to deploy changes and bug fixes faster. “When we deploy a feature into our test system, being able to find any errors before we push it up to production and before our customers notice is absolutely critical. Raygun is absolutely an integral part of our workflow to enable deployment of better software faster.”

With Raygun’s Dashboard, Sean’s team can investigate and resolve errors before customers notice, allowing them to deliver their product more reliably and more quickly.

I think now we have one of the best workflows you would find anywhere. We're able to power through writing new features more of the time and that means better outcomes for our customers and their customers.

A best-practice workflow enables Veezi to innovate and scale up faster

A best-practice workflow enables Veezi to innovate and scale up faster

Online ticket sales for cinemas are increasing every year, and we know that moviegoers that purchase online are more likely to attend in groups, buy concession items and upgrade to premium seating. Therefore, more independent cinemas are turning to Veezi to help increase their online reputation and their bottom line.

As Veezi’s team grows and scales up to meet that demand, Sean wants to ensure the development team is always delivering new value and maintaining an error-free product.

"It's important for us to be able to have a lot of confidence in our own product. Because everyone here is really passionate about the movies, we are essentially customers of our customers. That motivates us to innovate faster and deliver our product as soon as achievable as well.”

Linbis uses Raygun Crash Reporting and Slack for proactive error monitoring

To create an effective method of detecting errors in production, Eric looked to Raygun Crash Reporting. One of the first steps Eric’s team took was to set up production alerts so that the development team is made aware of any issues in real-time.

“Raygun’s had a positive impact on our team; that ties back to the developer’s ability to spend most of their time writing features with confidence and reducing the lead time of feature delivery."

“Everyone is proud to be part of this unique business where we are supporting the independent cinema industry with a mission-critical product and in doing so, increasing both the standard of their moviegoer experience and the economic success of their cinemas.”

About Veezi and Vista Cinema

Veezi, engineered by Vista, is the leading independent cinema management software solution in the world. Running in the cloud, in more cinemas, in more countries than any other provider, you couldn't have better credentials to develop Veezi. A bunch of movie zealots working alongside Vista Cinema across 100+ countries (and counting), they understand the moviegoing experience and constantly strive to enhance it for all.

Visit and follow Veezi on Facebook and Vista Cinema on LinkedIn and Twitter

Alex Li is Senior Developer at Touchtech, a digital solution provider specialising in both mobile and cloud applications that develops bespoke solutions tailored to enterprise customer’s requirements.

They also help startups bootstrap their ideas by building MVPs and validating their market across their 23-strong team.

Alex describes Raygun as “an awesome error tracking software solution that helps make a developer’s life easier. It works with most of the modern development stack and allows you to track all the errors from different platforms in one place.”

“The crash reporting feature in Raygun and the ability to integrate Raygun with third party applications e.g Trello helps to improve our development workflow.”

“The affected users feature in Raygun is also very handy, It helps us to track down the affected users using his or her device information. It allows us to jump to the troubleshooting faster without going back and forth with clients to gather required device info.”

“Raygun has helped us reduce the amount of errors in our applications by roughly 30%. We have an internal QA phase in our development life cycle, but there are always edge cases in production apps. With Raygun error reports, you can see the impact of each bug straight away along with the number of occurrences. It helps us prioritize bug fixes and plan our resourcing better. Once a bug has been solved by a patch or bug fixes, Raygun enables us to mark the particular bug solved in a particular release, so we trace each bug-fix release easily.”

“Raygun is easy to install and the interface is very user-friendly. It helps to aggregate the same types of errors and developers can easily see the impact of each bug. It also integrates with Trello and GitHub issues, making the workflow nice and efficient.”

“As a software developer, it’s imperative to be able to provide rock-solid software solutions. We have tried so many error tracking tools before e.g. Airbrake, Rollbar, Bugsense. etc. Raygun is the best among them all. It provides value for us to ensure our software quality and satisfy our customers.”

“Being able to attach custom data to an error is a godsend – one of our products called SmartTax does a lot of background job processing and being able to attach that extra identifying information about the job makes tracking down problems that much easier.”

“Originally, errors in these jobs were being obfuscated by the job queue library and buried under a pile of log files sitting on the server - debugging was a nightmare. We built a small plugin for the job queue library which began routing all errors to Raygun. We were also able to attach information about the job as custom meta data, which further enabled us to link the errors with particular jobs, and track down any problematic data structures.”

Get visibility into how software errors affect end users in minutes

14 day free trial - no credit card required!

Read more customer stories