In the world of digital transformation, where every company is a software company, the moviegoing experience now begins online. The small cinema sector is no exception, and the pressure is on for boutique cinemas to keep up with large multiplexes and meet online expectations.
“It’s not just about when you turn up to the cinema anymore. It’s about the entire booking process,” says Sean Jackson, Software Development Manager at Veezi. “Buying your ticket online needs to be as easy and simple as possible.”
To help independent cinemas provide the unique and frictionless experience that moviegoers crave, Veezi’s development team needs to deliver updates and features that are error-free.
“It’s incredibly important for Veezi to deliver a reliable experience.” Sean says.
Vista Cinema software runs in 40% of the world's cinemas in 100-plus countries worldwide. If our customers aren't getting a reliable experience from us, that means their customers aren't getting a reliable experience from them.
As a manager, it’s Sean’s job to maintain development velocity by optimizing the time developers spend writing code. As part of that task, Sean is always looking for inefficiencies in processes and tooling. During a routine evaluation, he noticed that managing errors was consuming too much of his team’s time. Sean recognized that instead of testing every configuration and looking through error logs to diagnose errors, an error monitoring solution would alert them to errors and their cause.
Sean says that when they implemented Raygun Crash Reporting, he was able to introduce more efficient error management workflows. The results were excellent—his team saved hours every week—enabling them to optimize time spent writing features and delivering quality code to customers.
Modern multiplexes have set the bar high for independent cinema. Moviegoers want a boutique experience, but still expect state-of-the-art screens, luxury seating, and flawless booking experiences.
Monitoring thousands of applications for software problems is challenging, but Veezi has built robust workflows that ensure—even with increased load from blockbuster movie releases—there is no downtime for their customers.
Sean explains: “For movie releases like the Avengers or a new Star Wars movie, we'll see up to 20 times our usual load coming through our ticketing systems.”
Even during these high-load windows, Raygun Crash Reporting gives the team confidence to deploy changes and bug fixes faster. “When we deploy a feature into our test system, being able to find any errors before we push it up to production and before our customers notice is absolutely critical. Raygun is absolutely an integral part of our workflow to enable deployment of better software faster.”
With Raygun’s Dashboard, Sean’s team can investigate and resolve errors before customers notice, allowing them to deliver their product more reliably and more quickly.
I think now we have one of the best workflows you would find anywhere. We're able to power through writing new features more of the time and that means better outcomes for our customers and their customers.
Online ticket sales for cinemas are increasing every year, and we know that moviegoers that purchase online are more likely to attend in groups, buy concession items and upgrade to premium seating. Therefore, more independent cinemas are turning to Veezi to help increase their online reputation and their bottom line.
As Veezi’s team grows and scales up to meet that demand, Sean wants to ensure the development team is always delivering new value and maintaining an error-free product.
"It's important for us to be able to have a lot of confidence in our own product. Because everyone here is really passionate about the movies, we are essentially customers of our customers. That motivates us to innovate faster and deliver our product as soon as achievable as well.”
To create an effective method of detecting errors in production, Eric looked to Raygun Crash Reporting. One of the first steps Eric’s team took was to set up production alerts so that the development team is made aware of any issues in real-time.
“Raygun’s had a positive impact on our team; that ties back to the developer’s ability to spend most of their time writing features with confidence and reducing the lead time of feature delivery."
“Everyone is proud to be part of this unique business where we are supporting the independent cinema industry with a mission-critical product and in doing so, increasing both the standard of their moviegoer experience and the economic success of their cinemas.”
Veezi, engineered by Vista, is the leading independent cinema management software solution in the world. Running in the cloud, in more cinemas, in more countries than any other provider, you couldn't have better credentials to develop Veezi. A bunch of movie zealots working alongside Vista Cinema across 100+ countries (and counting), they understand the moviegoing experience and constantly strive to enhance it for all.
Karen Paul is a Risk Officer at SynapsePay, a company that offers a white-labeled API that helps companies connect to banks for things like payments, compliance and risk mitigation. Customers range from rental sites and invoicing apps to crowdfunding platforms and currency exchanges — all of which rely on SynapsePay to screen transactions and send payment instructions to banks for payment processing.
“Raygun is an awesome tool to track and resolve errors as they occur in real time," says Karen. "Raygun lets us comment on transaction errors as they occur. It’s a pretty handy feature that helps our team share information and resolve issues more effectively.”
“Any time our system flags a user for risk or compliance purposes, we get an error that is picked up by Raygun. Without an easy interface to track & resolve these errors, the process would take a lot longer.”
“Raygun is a very affordable service, and for a team that is growing quickly, it’s a simple solution that we don’t have to spend our time and resources building out. It has an intuitive interface and streamlined tracking for error resolution, so we would definitely recommend it to others.”
“Companies count on us for their payment needs, and for many, their entire business models revolve around our service. Because of this, it’s important that we address issues quickly as they occur. When our system flags a transaction for suspicious activity, fraudulent behavior or compliance purposes, for instance, Raygun alerts our team so we can investigate the issue and un-queue the transaction if needed. If a transaction requires further review, Raygun lets us make internal comments and postpone the issue until a later time.”
“Anytime a transaction is flagged, Raygun is there to notify us of the issue. It makes my job a lot easier because I can easily sort through queued transactions and communicate with my team on transactions that need further review.”
“I definitely encourage you to implement Raygun into your own software products.”