Intechnica saves 6 to 9 hours every week with detailed error diagnostics

In the world of digital transformation, where every company is a software company, the moviegoing experience now begins online. The small cinema sector is no exception, and the pressure is on for boutique cinemas to keep up with large multiplexes and meet online expectations.

“It’s not just about when you turn up to the cinema anymore. It’s about the entire booking process,” says Sean Jackson, Software Development Manager at Veezi. “Buying your ticket online needs to be as easy and simple as possible.”

To help independent cinemas provide the unique and frictionless experience that moviegoers crave, Veezi’s development team needs to deliver updates and features that are error-free.

“It’s incredibly important for Veezi to deliver a reliable experience.” Sean says.

Sean Jackson, Software Development Manager at Veezi
Vista Cinema software runs in 40% of the world's cinemas in 100-plus countries worldwide. If our customers aren't getting a reliable experience from us, that means their customers aren't getting a reliable experience from them.
Sean Jackson - Software Development Manager

As a manager, it’s Sean’s job to maintain development velocity by optimizing the time developers spend writing code. As part of that task, Sean is always looking for inefficiencies in processes and tooling. During a routine evaluation, he noticed that managing errors was consuming too much of his team’s time. Sean recognized that instead of testing every configuration and looking through error logs to diagnose errors, an error monitoring solution would alert them to errors and their cause.

Sean says that when they implemented Raygun Crash Reporting, he was able to introduce more efficient error management workflows. The results were excellent—his team saved hours every week—enabling them to optimize time spent writing features and delivering quality code to customers.

Collection of images showing Veezi by Vista using Raygun Crash Reporting to increase reliability

The confidence to deploy, even during times of increased load

Modern multiplexes have set the bar high for independent cinema. Moviegoers want a boutique experience, but still expect state-of-the-art screens, luxury seating, and flawless booking experiences.

Monitoring thousands of applications for software problems is challenging, but Veezi has built robust workflows that ensure—even with increased load from blockbuster movie releases—there is no downtime for their customers.

Sean explains: “For movie releases like the Avengers or a new Star Wars movie, we'll see up to 20 times our usual load coming through our ticketing systems.”

Even during these high-load windows, Raygun Crash Reporting gives the team confidence to deploy changes and bug fixes faster. “When we deploy a feature into our test system, being able to find any errors before we push it up to production and before our customers notice is absolutely critical. Raygun is absolutely an integral part of our workflow to enable deployment of better software faster.”

With Raygun’s Dashboard, Sean’s team can investigate and resolve errors before customers notice, allowing them to deliver their product more reliably and more quickly.

I think now we have one of the best workflows you would find anywhere. We're able to power through writing new features more of the time and that means better outcomes for our customers and their customers.

A best-practice workflow enables Veezi to innovate and scale up faster

A best-practice workflow enables Veezi to innovate and scale up faster

Online ticket sales for cinemas are increasing every year, and we know that moviegoers that purchase online are more likely to attend in groups, buy concession items and upgrade to premium seating. Therefore, more independent cinemas are turning to Veezi to help increase their online reputation and their bottom line.

As Veezi’s team grows and scales up to meet that demand, Sean wants to ensure the development team is always delivering new value and maintaining an error-free product.

"It's important for us to be able to have a lot of confidence in our own product. Because everyone here is really passionate about the movies, we are essentially customers of our customers. That motivates us to innovate faster and deliver our product as soon as achievable as well.”

Linbis uses Raygun Crash Reporting and Slack for proactive error monitoring

To create an effective method of detecting errors in production, Eric looked to Raygun Crash Reporting. One of the first steps Eric’s team took was to set up production alerts so that the development team is made aware of any issues in real-time.

“Raygun’s had a positive impact on our team; that ties back to the developer’s ability to spend most of their time writing features with confidence and reducing the lead time of feature delivery."

“Everyone is proud to be part of this unique business where we are supporting the independent cinema industry with a mission-critical product and in doing so, increasing both the standard of their moviegoer experience and the economic success of their cinemas.”

About Veezi and Vista Cinema

Veezi, engineered by Vista, is the leading independent cinema management software solution in the world. Running in the cloud, in more cinemas, in more countries than any other provider, you couldn't have better credentials to develop Veezi. A bunch of movie zealots working alongside Vista Cinema across 100+ countries (and counting), they understand the moviegoing experience and constantly strive to enhance it for all.

Visit and follow Veezi on Facebook and Vista Cinema on LinkedIn and Twitter

Daniel Conde is a Product Developer at Intechnica. Intechnica is a development company that builds cloud based products as well as bespoke development projects. They also specialise in performance-related analysis and consultancy in areas such as performance testing, APM, monitoring, and troubleshooting.

“I work on the Product Development team which is made of 10 people across design, development, test and DevOps”, Daniel explains. “We are currently maintaining and developing new features for Traffic Defender, a SaaS based Web Traffic Management System focused on allowing websites to cope with large volumes of traffic by using Traffic Defender’s intelligent and fair queueing."

“Raygun is a simple solution to diagnose and keep track of any errors in your app, whether in staging, production or any environment. It is really simple to configure and use, where with a couple of lines to set up you are good to go! It provides User and Deployment tracking features, which brings a whole new level of insight data for better diagnostic and resolution of errors, resulting in better quality for your app.”

"Apart from the core functionality of Raygun, the Customers feature is extremely useful. It is very valuable. The fact that you can know which customers are experiencing issues while using your application, allowing you to provide better and more detailed answers to customer support queries, or even act in advance in the resolution of the issue.”

“I would say Raygun has helped with 50% of the errors we’ve seen in our app. We use JavaScript quite a lot in our application, and Raygun has helped to spot typos, errors which are common to JS.”

“I would definitely recommend Raygun. If you are looking for an on-budget solution to handle error diagnostics in your application and you don’t want to do this yourself (like using ELMAH) then Raygun is a good option. Raygun is also a good fit for distributed systems, where there are multiple components which represent different source of error. Another great benefit is that it supports a fair amount of languages and platforms.”

“As a software developer, it is my job not just to work on new features, but also to maintain and fix issues within our application. Sometimes I would spend 80% of time working on a bug, just on finding where exactly it occurred. I currently use Raygun’s detailed view of the errors, with stack trace, HTTP details of the request when the error happened etc. to go directly to the source of the issue. This saves a lot of my time when working on bugs.”

“We started using Raygun only about just two months ago, and it has been very useful so far. In terms of hours saved, it is hard to give an accurate measure, but I believe Raygun could save us between 6 to 9 hours per week for our current team when tracking down issue causes, considering the developers and the tester actively use it. I expect this number to increase though, as we add Raygun to other components of our application.”

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