HealthCare.com

95%

reduction in software errors affecting users

2-way

sync with Slack and Atlasssian tools

Full

monitoring across all languages & platforms

100%

visibility into software errors and crashes

Industry

Healthcare and Insurance

Company Size

50+

Location

Headquartered in Miami, USA, with offices in New York and Guatemala City

Challenge

Error resolution was time consuming and difficult. Logging wasn't enough to discover the root cause of an error, so they were left indiscovered and unresolved in production. HealthCare.com wanted to be alerted to errors so they could provide a better experience for their end users and partners that were encountering issues.

Solution

Raygun’s Software Intelligence Platform provides HealthCare.com with a way to track errors to fix them as quickly as possible so that they can provide a better user experience. Now, they are alerted to software errors in their applications in real time via both email and Slack, which has automated most of their error resolution process. 

Results

Raygun enabled visibility into 2,000 errors occurring per hour on HealthCare.com’s client website. Using the diagnostic details available in Raygun’s error dashboard, their development team reduced this to only 0-20 errors per hour in just two weeks - a reduction of 95%.

Integrations

Slack, Jira Software

Integrations

Slack, Jira Software

95%

reduction in software errors affecting users

2-way

sync with Slack and Atlasssian tools

Full

monitoring across all languages & platforms

100%

visibility into software errors and crashes

HealthCare.com, operated by HealthCare, Inc., is a search-and-compare health insurance shopping platform that connects consumers with its network of licensed insurance brokers and insurance carriers and is a performance advertising platform for healthcare marketers. Complex information is provided in an accessible and understandable format for all their website visitors, so customers can make informed decisions about their healthcare insurance provider.

As a Software Architect, Luis Alonzo is responsible for executing the DevOps side of HealthCare.com, including ensuring their applications are performing at their best for both customers and partners. When Luis’ Team Lead suggested an alternative to their in-house error logging system to enable faster and more reliable error management, Raygun was the platform of choice. 

Luis Alonzo's professional headshot for HealthCare.com

Without Raygun to tell us about our errors, we wouldn't have been able to know what was happening - and that let us reduce our errors by almost 95%

Luis Alonzo - Software Architect

Support for all major languages and lack of an agent made Raygun quick and easy to implement into HealthCare.com’s back-end services

Any technology HealthCare.com implements must have support for every major language and have a fast implementation process.

Implementing Raygun into HealthCare.com’s back-end services across multiple languages was quick and painless. Luis explains “The integration process was easy. We even integrated Raygun with some data and BI processes. We use Raygun with applications developed in C#, Python, PHP, and Java.”

Raygun provides a fast setup process because there is no agent to install - just a few short lines of code. No agent means no hidden hardware costs and no impact on the end user's experience. A fast CDN is used to deliver scripts, (and executed in a non-blocking manner, and asynchronously), which makes data processing extremely fast for all our customers.

Photographs of HealthCare.com's team

Integrations with Slack, Jira Software and GitHub helps to automate the error resolution process

Some error monitoring solutions flood inboxes with error notifications, making them impossible to triage and assign to the right person. To avoid this, Raygun builds sophisticated integrations with ChatOps software Slack and allows customizable email notifications. Luis finds this one of the most useful features of Raygun Crash Reporting:

The Slack integration makes assigning and resolving fixes more efficient for Luis’ team. When Raygun detects errors, you can assign, ignore or resolve them on a case by case basis with just one click inside Slack.  

Raygun Crash Reporting also has a two-way sync feature which allows software errors to be assigned or ignored inside their Jira Software. 

We were looking to get notified by email and Slack when errors happened. The Slack integration helps us to have an almost real-time experience of error reporting, and gives the ability to communicate ongoing errors with the right people.

Complete visibility into software errors helps HealthCare.com build a more reliable platform for partners and end users

One of the main benefits Luis cites is visibility into software errors affecting end users. Knowing when, where and how an error occurred helps make the resolution process much faster and easier than when they were using an in-house error logging system.

“We started seeing errors we were unaware of. The possibility of seeing an error happening almost in real time helps us to provide a better experience to our users and a more reliable platform for our partners.” 

Automated error monitoring for all HealthCare.com's products and services

Raygun is dedicated to helping HealthCare.com in their future goals of automating the error resolution process using integrations and our growing feature collection. Luis aims to integrate Raygun with all HealthCare.com’s products and internal services. He elaborates on this by explaining HealthCare.com “plans to use the deployment tracking feature to see how each deployment behaves and measure the amount of errors we introduce and fix with each release.”

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