HealthCare.com

Learn how HealthCare.com reduced errors in production by 95% with Raygun

In the world of digital transformation, where every company is a software company, the moviegoing experience now begins online. The small cinema sector is no exception, and the pressure is on for boutique cinemas to keep up with large multiplexes and meet online expectations.

“It’s not just about when you turn up to the cinema anymore. It’s about the entire booking process,” says Sean Jackson, Software Development Manager at Veezi. “Buying your ticket online needs to be as easy and simple as possible.”

To help independent cinemas provide the unique and frictionless experience that moviegoers crave, Veezi’s development team needs to deliver updates and features that are error-free.

“It’s incredibly important for Veezi to deliver a reliable experience.” Sean says.

Sean Jackson, Software Development Manager at Veezi
Vista Cinema software runs in 40% of the world's cinemas in 100-plus countries worldwide. If our customers aren't getting a reliable experience from us, that means their customers aren't getting a reliable experience from them.
Sean Jackson - Software Development Manager

As a manager, it’s Sean’s job to maintain development velocity by optimizing the time developers spend writing code. As part of that task, Sean is always looking for inefficiencies in processes and tooling. During a routine evaluation, he noticed that managing errors was consuming too much of his team’s time. Sean recognized that instead of testing every configuration and looking through error logs to diagnose errors, an error monitoring solution would alert them to errors and their cause.

Sean says that when they implemented Raygun Crash Reporting, he was able to introduce more efficient error management workflows. The results were excellent—his team saved hours every week—enabling them to optimize time spent writing features and delivering quality code to customers.

Collection of images showing Veezi by Vista using Raygun Crash Reporting to increase reliability

The confidence to deploy, even during times of increased load

Modern multiplexes have set the bar high for independent cinema. Moviegoers want a boutique experience, but still expect state-of-the-art screens, luxury seating, and flawless booking experiences.

Monitoring thousands of applications for software problems is challenging, but Veezi has built robust workflows that ensure—even with increased load from blockbuster movie releases—there is no downtime for their customers.

Sean explains: “For movie releases like the Avengers or a new Star Wars movie, we'll see up to 20 times our usual load coming through our ticketing systems.”

Even during these high-load windows, Raygun Crash Reporting gives the team confidence to deploy changes and bug fixes faster. “When we deploy a feature into our test system, being able to find any errors before we push it up to production and before our customers notice is absolutely critical. Raygun is absolutely an integral part of our workflow to enable deployment of better software faster.”

With Raygun’s Dashboard, Sean’s team can investigate and resolve errors before customers notice, allowing them to deliver their product more reliably and more quickly.

I think now we have one of the best workflows you would find anywhere. We're able to power through writing new features more of the time and that means better outcomes for our customers and their customers.

A best-practice workflow enables Veezi to innovate and scale up faster

A best-practice workflow enables Veezi to innovate and scale up faster

Online ticket sales for cinemas are increasing every year, and we know that moviegoers that purchase online are more likely to attend in groups, buy concession items and upgrade to premium seating. Therefore, more independent cinemas are turning to Veezi to help increase their online reputation and their bottom line.

As Veezi’s team grows and scales up to meet that demand, Sean wants to ensure the development team is always delivering new value and maintaining an error-free product.

"It's important for us to be able to have a lot of confidence in our own product. Because everyone here is really passionate about the movies, we are essentially customers of our customers. That motivates us to innovate faster and deliver our product as soon as achievable as well.”

Linbis uses Raygun Crash Reporting and Slack for proactive error monitoring

To create an effective method of detecting errors in production, Eric looked to Raygun Crash Reporting. One of the first steps Eric’s team took was to set up production alerts so that the development team is made aware of any issues in real-time.

“Raygun’s had a positive impact on our team; that ties back to the developer’s ability to spend most of their time writing features with confidence and reducing the lead time of feature delivery."

“Everyone is proud to be part of this unique business where we are supporting the independent cinema industry with a mission-critical product and in doing so, increasing both the standard of their moviegoer experience and the economic success of their cinemas.”

About Veezi and Vista Cinema

Veezi, engineered by Vista, is the leading independent cinema management software solution in the world. Running in the cloud, in more cinemas, in more countries than any other provider, you couldn't have better credentials to develop Veezi. A bunch of movie zealots working alongside Vista Cinema across 100+ countries (and counting), they understand the moviegoing experience and constantly strive to enhance it for all.

Visit www.veezi.com and follow Veezi on Facebook and Vista Cinema on LinkedIn and Twitter

HealthCare.com, operated by HealthCare, Inc., is a search-and-compare health insurance shopping platform that connects consumers with its network of licensed insurance brokers and insurance carriers and is a performance advertising platform for healthcare marketers. Complex information is provided in an accessible and understandable format for all their website visitors, so customers can make informed decisions about their healthcare insurance provider.

As a Software Architect, Luis Alonzo is responsible for executing the DevOps side of HealthCare.com, including ensuring their applications are performing at their best for both customers and partners. When Luis’ Team Lead suggested an alternative to their in-house error logging system to enable faster and more reliable error monitoring tool, Raygun was the platform of choice.

Luis Alonzo's professional headshot for HealthCare.com
Without Raygun to tell us about our errors, we wouldn't have been able to know what was happening - and that let us reduce our errors by almost 95%
Luis Alonzo - Software Architect

Support for all major languages and lack of an agent made Raygun quick and easy to implement into HealthCare.com’s back-end services

Any technology HealthCare.com implements must have support for every major language and have a fast implementation process.

Implementing Raygun into HealthCare.com’s back-end services across multiple languages was quick and painless. Luis explains “The integration process was easy. We even integrated Raygun with some data and BI processes. We use Raygun with applications developed in C#, Python, PHP, and Java.”

Raygun provides a fast setup process because there is no agent to install - just a few short lines of code. No agent means no hidden hardware costs and no impact on the end user's experience. A fast CDN is used to deliver scripts, (and executed in a non-blocking manner, and asynchronously), which makes data processing extremely fast for all our customers.

Photographs of HealthCare.com's team

Integrations with Slack, Jira Software and GitHub helps to automate the error resolution process

Some error monitoring solutions flood inboxes with error notifications, making them impossible to triage and assign to the right person. To avoid this, Raygun builds sophisticated integrations with ChatOps software Slack and allows customizable email notifications. Luis finds this one of the most useful features of Raygun Crash Reporting:

The Slack integration makes assigning and resolving fixes more efficient for Luis’ team. When Raygun detects errors, you can assign, ignore or resolve them on a case by case basis with just one click inside Slack.  

Raygun Crash Reporting also has a two-way sync feature which allows software errors to be assigned or ignored inside their Jira Software.

We were looking to get notified by email and Slack when errors happened. The Slack integration helps us to have an almost real-time experience of error reporting, and gives the ability to communicate ongoing errors with the right people.

Complete visibility into software errors helps HealthCare.com build a more reliable platform for partners and end users

One of the main benefits Luis cites is visibility into software errors affecting end users. Knowing when, where and how an error occurred helps make the resolution process much faster and easier than when they were using an in-house error logging system.

“We started seeing errors we were unaware of. The possibility of seeing an error happening almost in real time helps us to provide a better experience to our users and a more reliable platform for our partners.”

Automated error monitoring for all HealthCare.com's products and services

Raygun is dedicated to helping HealthCare.com in their future goals of automating the error resolution process using integrations and our growing feature collection. Luis aims to integrate Raygun with all HealthCare.com’s products and internal services. He elaborates on this by explaining HealthCare.com “plans to use the deployment tracking feature to see how each deployment behaves and measure the amount of errors we introduce and fix with each release.”

Gain visibility into software errors in production today

14 day free trial - no credit card required!

Read more customer stories