In the world of digital transformation, where every company is a software company, the moviegoing experience now begins online. The small cinema sector is no exception, and the pressure is on for boutique cinemas to keep up with large multiplexes and meet online expectations.
“It’s not just about when you turn up to the cinema anymore. It’s about the entire booking process,” says Sean Jackson, Software Development Manager at Veezi. “Buying your ticket online needs to be as easy and simple as possible.”
To help independent cinemas provide the unique and frictionless experience that moviegoers crave, Veezi’s development team needs to deliver updates and features that are error-free.
“It’s incredibly important for Veezi to deliver a reliable experience.” Sean says.
Vista Cinema software runs in 40% of the world's cinemas in 100-plus countries worldwide. If our customers aren't getting a reliable experience from us, that means their customers aren't getting a reliable experience from them.
As a manager, it’s Sean’s job to maintain development velocity by optimizing the time developers spend writing code. As part of that task, Sean is always looking for inefficiencies in processes and tooling. During a routine evaluation, he noticed that managing errors was consuming too much of his team’s time. Sean recognized that instead of testing every configuration and looking through error logs to diagnose errors, an error monitoring solution would alert them to errors and their cause.
Sean says that when they implemented Raygun Crash Reporting, he was able to introduce more efficient error management workflows. The results were excellent—his team saved hours every week—enabling them to optimize time spent writing features and delivering quality code to customers.
Modern multiplexes have set the bar high for independent cinema. Moviegoers want a boutique experience, but still expect state-of-the-art screens, luxury seating, and flawless booking experiences.
Monitoring thousands of applications for software problems is challenging, but Veezi has built robust workflows that ensure—even with increased load from blockbuster movie releases—there is no downtime for their customers.
Sean explains: “For movie releases like the Avengers or a new Star Wars movie, we'll see up to 20 times our usual load coming through our ticketing systems.”
Even during these high-load windows, Raygun Crash Reporting gives the team confidence to deploy changes and bug fixes faster. “When we deploy a feature into our test system, being able to find any errors before we push it up to production and before our customers notice is absolutely critical. Raygun is absolutely an integral part of our workflow to enable deployment of better software faster.”
With Raygun’s Dashboard, Sean’s team can investigate and resolve errors before customers notice, allowing them to deliver their product more reliably and more quickly.
I think now we have one of the best workflows you would find anywhere. We're able to power through writing new features more of the time and that means better outcomes for our customers and their customers.
Online ticket sales for cinemas are increasing every year, and we know that moviegoers that purchase online are more likely to attend in groups, buy concession items and upgrade to premium seating. Therefore, more independent cinemas are turning to Veezi to help increase their online reputation and their bottom line.
As Veezi’s team grows and scales up to meet that demand, Sean wants to ensure the development team is always delivering new value and maintaining an error-free product.
"It's important for us to be able to have a lot of confidence in our own product. Because everyone here is really passionate about the movies, we are essentially customers of our customers. That motivates us to innovate faster and deliver our product as soon as achievable as well.”
To create an effective method of detecting errors in production, Eric looked to Raygun Crash Reporting. One of the first steps Eric’s team took was to set up production alerts so that the development team is made aware of any issues in real-time.
“Raygun’s had a positive impact on our team; that ties back to the developer’s ability to spend most of their time writing features with confidence and reducing the lead time of feature delivery."
“Everyone is proud to be part of this unique business where we are supporting the independent cinema industry with a mission-critical product and in doing so, increasing both the standard of their moviegoer experience and the economic success of their cinemas.”
Veezi, engineered by Vista, is the leading independent cinema management software solution in the world. Running in the cloud, in more cinemas, in more countries than any other provider, you couldn't have better credentials to develop Veezi. A bunch of movie zealots working alongside Vista Cinema across 100+ countries (and counting), they understand the moviegoing experience and constantly strive to enhance it for all.
Competition Golf makes golf events more enjoyable for both players and organizers by collecting, storing and calculating player’s scores without the need for a traditional scorecard. These results are displayed in a mobile app, on big TV screens in the clubhouse, and on the leaderboard website.
Competition Golf is the latest venture from serial software founder Karl Gjertsen, who aims to build the company into a pillar of the golf community. As the founder of several successful SaaS companies, Karl shared that “great customer service is the cornerstone of all new ventures.” He explained that they use Raygun daily to ensure that their customers get the best user experience possible.
After a bug impacted one of our users, I contacted them to apologize for the issue and to explain why it happened and what we have done to fix it. Customers are not used to this, and they were delighted with our service.
As an experienced startup founder, Karl knows that for Competition Golf to stay ahead, they must use the most up to date development techniques. This way, they can leverage technology to act faster and understand what’s happening in their application in real-time. If a customer experiences an error, the team knows immediately and can fix problems quickly without them lingering in their app.
“Thanks to our CI/CD Pipeline and Raygun, we can find a bug, fix it, and push it to production in a matter of hours or even minutes. We no longer have to wait for a bug to be reported and then begin the process of tracking it down.” Once the bug is fixed, Karl uses Raygun's User Tracking feature to reach out to the customer and apologize for any inconvenience.
The three features Karl and his team use the most are custom tags, User Tracking, and Deployment Tracking. He explained that adding tags and custom data allows them to tag error types and add additional data to the error that can be used internally.
Raygun’s User Tracking surfaces data on his users so his team can take a proactive approach when an error affects a customer without the need for error reports. Karl and his team also use Raygun's Deployment Tracking feature to keep an eye on whether a release made things better or worse, and to make sure bugs are fixed.
Being able to contact impacted customers directly is an enormous asset to customer service and can turn a user into a product champion.
With Raygun, Karl is able to give a new company the best start possible and will continue to use both Crash Reporting and Real User Monitoring in his ongoing ventures. He explains, "In the next year, we are planning to launch several new products, apps, and websites. Knowing Raygun is watching them is peace of mind—I don't have to worry about them throwing errors or performance problems. If something goes wrong, I know about it straight away."
“I recommend Raygun to anyone who will listen.” He continued, “If you want to improve your software and provide your users with a great experience, you need Raygun.”