In episode two of Founder and Friends, JD is joined by Customer Success Manager Arisha Singh, who consults with technology teams around the globe to improve the quality of their software.
In this live demo, JD and Arisha share proactive and reactive monitoring strategies that will save your team time, minimize the impact of errors, and help you achieve over 99% crash-free users. They demonstrate proven workflows that reveal the root cause of errors and crashes – including diagnostics that take you down to the exact line of code! Whether you work on a website or app, frontend or backend, this demo will provide actionable takeaways to share with your team, instantly streamlining and improving your error resolution workflow.
JD and Arisha will cover:
- Optimizing your reactive workflow: when a support ticket comes in with limited information, use Raygun to triage and prioritize high-impact errors down to the individual user and exact line of code.
- Actively monitoring your user experience and application health by implementing deployment tracking, alerting, and customer tagging to efficiently resolve errors before they can impact the customer experience.
- Implementing an ongoing strategy and workflow to maintain a healthy code base, tackle technical debt, and achieve over 99% crash-free users.