Founder & Friends

Why Mastering Vendor-Client Dynamics Is Key to Success

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Feb 27, 2025
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Join us for an episode of "Founder & Friends," featuring Kyra Abbu, as she shares her experiences in product management and the vital role of nurturing robust vendor-client relationships.

Kyra discusses her time using Raygun, pointing out how thoughtful software integrations can reshape company operations. Together, JD & Kyra look at the critical points that factor into creating an in-house solution versus purchasing external products and the importance of viewing successful software acquisitions as collaborative partnerships. This method promotes collaboration between vendors and clients and crafts solutions that address the specific requirements of businesses, fostering increased productivity and achievement.

Kyra offers fresh practical advice on overcoming the hurdles of software adoption, focusing on thorough implementation and integration of tools to optimize their impact.

Tune in to uncover strategies for transforming vendor-client interactions into partnerships that catalyze innovation and operational efficiency in the tech sector.

Meet the presenters

Kyra Abbu

Product Manager - SaaS Infrastructure @ Sysdig

Kyra Abbu is a product manager for Enterprise SaaS Infrastructure, specializing in technology partnerships and global expansion. With a Computer Science and Statistics background, she has built a career driving innovation at the intersection of cloud, cybersecurity, and large-scale platform development. Currently, at Sysdig, she drives strategic initiatives that grow SaaS globally and strengthen key partnerships.

Previously at Oscar Health, she led the transformation of observability and platform infrastructure, building scalable developer tools while managing third-party software integrations and regulatory compliance. Her work ensured seamless interoperability, security, and resilience across its health tech SaaS platform for insurers, which powers partnerships with major health insurers.

John-Daniel Trask

Chief Executive Officer at Raygun

I’ve always wanted to live at the intersection of technology and business, ever since we got our first family PC when I was 9 years old. To me, discovering software development was finding a Lego set with unlimited bricks - I could build anything, as long as I could solve the problems. I spend my time at Raygun helping build the team, talking with customers and helping set the direction of the business. I love coming to work with so many passionate people who are helping our customers build truly amazing software experiences. Hearing how customers resolve issues and improved performance because of the work we do is incredibly satisfying.

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