The 7 best Real User Monitoring tools for 2020

| 7 min. (1426 words)

This article was last updated January 2020.

As applications become more complex, a single JavaScript error can really make a difference to your bottom line.

The average Fortune 1000 company, after all, spends upwards of $2.5 billion each year on unplanned application downtime. When an app doesn’t work like it’s supposed to, it doesn’t exactly inspire users to continue fidgeting with it.

Thanks to real user monitoring (RUM) tools, you can gain deeper insight into the health of your applications. Armed with this data, you can take the necessary steps to ensure optimal user experiences for all of your customers.

This guide will teach you the basics of RUM while helping you zero in on a tool that works best for your specific situation.

What is real user monitoring?

As applications get larger and more complex, there’s an increasing likelihood that bugs will enter into the equation, harming the user experience. When apps don’t load as fast as we expect them to, we tend to abandon them.

To deliver the best UX, developers need insights on performance at a code level. They also need to know which users are affected by issues so they can replicate the problem and work toward a solution faster.

Real User Monitoring is a mechanism you can employ to detect performance issues and identify their causes in real time. The technology helps explain how real users are interacting with your app, which enables you to figure out what needs to be done to enhance the user experience.

Here’s how it works: RUM tools collect data directly from a user’s browser and sends it to a centralized dashboard. That data is then analyzed to determine where issues are occurring so you can devise strategies to resolve them.

Tips for selecting RUM tools

RUM tools aren’t just for small or medium-sized businesses. Organizations of all sizes are increasingly turning to them because of the number of benefits they provide:

  • Complete visibility into software performance
  • Increased developer productivity
  • The ability to track high-value pages
  • Decreased customer acquisition costs
  • Customizable data visualization
  • More stable future releases
  • Better customer service

If you’re in the market for a RUM solution, here are some questions to keep in mind as you begin narrowing down your options:

  • Is the solution standalone or integrated?
  • Does it have an open API?
  • Does the solution offer real-time reporting capabilities?
  • Can you create customized reports?
  • Is the solution affordable?
  • Is the solution easy to use?

To help you start your search, we’ve put together a quick guide to compare seven real user monitoring tools.

1. Raygun Real User Monitoring

Screenshot showing Raygun's RUM

Raygun helps software teams deliver the highest quality experiences every time.

Real User Monitoring captures every user session and automatically highlights the biggest improvements you can make to your web or mobile app.

To help isolate and diagnose performance issues, page performance breakdowns are viewable for every user session. This enables you to see which specific assets were the cause of a slow loading page or mobile app view.

When to use it

If you want to get complete visibility into the cause of performance problems, crashes, and errors, including the ability to track users, this tool is for you.


  • Performance problem tracking
  • Crash reporting support for all major languages
  • User tracking
  • Insights


Starts at $19/month but is the best value with the whole platform - Crash Reporting, APM, and Real User Monitoring, which starts at $199/month.


  • Great UI
  • Works with web and mobile
  • Consolidates monitoring tools
  • Has error, crash, and performance tracking in one platform
  • Tracks errors in every framework

2. SOASTA (now part of Akamai)

Screenshot showing Akamai's RUM

SOASTA provides mPulse, with Data Science Workbench, which delivers real-time user monitoring data about real user experiences on your site so you can build more accurate tests.


  • Data Science Workbench
  • RUM-based testing for a statistically accurate test path
  • Single-page application support

When to use it

When traditional testing isn’t enough, SOASTA helps you plan and create accurate test plan results.


SOASTA offers three pricing plans: lite, on-demand, and enterprise.


  • Flexibility in the testing plan
  • Single page


  • On-call support is hard to get
  • No link to error reports

3. Pingdom

Screenshot showing Pingdon's RUM

Pingdom’s software specializes in performance monitoring, including transaction and uptime monitoring.

With Pingdom, you can filter data from specific users to gain greater insight into the regional performance of your website. By setting your performance levels for what is considered satisfactory, you can ensure your most valuable customers get the site experience they deserve.


  • Website and server monitoring
  • Detailed reports
  • Important interactions
  • The ability to analyze and come up with a solution to fix issues
  • Real data from real visitors, which equals real performance data
  • The capability to share data with others
  • Mobile accessibility


  • Starts at $9–$199/month


  • Cloud-based solution
  • Monthly reporting emails
  • Comprehensive and broad monitoring solution


  • Lacks servers in the Asia Pacific region
  • No crash reporting or error management

4. New Relic

Screenshot showing New Relic's RUM

New Relic’s real user monitoring tool focuses on browser monitoring, and it works to improve browser-side performance.

It’s included in their platform offering, so it requires that companies install an agent.

When to use it

New Relic is best known for their APM tool, so there’s room to grow for their synthetic and real user monitoring tools.


  • APM
  • Synthetic monitoring
  • Real user monitoring (RUM)


Starts at $24/month, billed annually.


  • Single page application support
  • Plenty of tutorials to help get started
  • Many tools in the performance suite


  • Requires an agent
  • Can get expensive, as it’s priced per server
  • Many features are only available via a premium account

5. SmartBear

Screenshot showing Smartbear's RUM

SmartBear Software offers 16 commercial products in API readiness, software testing, monitoring, code collaboration, and code optimization. Two of their offerings, SoapUI and Swagger, are open source.

SmartBear’s RUM solution is called AlertSite, which enables you to monitor for availability, performance, and functionality.

When to use it

If you need a robust monitoring application that enables you to monitor websites, apps, mobile sites, mobile apps, and API workflows, SmartBear is for you.


  • Web monitoring
  • API monitoring
  • Application performance monitoring
  • Real-time alerts
  • Hybrid deployment


There are three pricing plans (available by quote): internal monitoring, external monitoring, and hybrid deployment.


  • Free training and support
  • Minimal alerts
  • End-to-end infrastructure monitoring


  • Limited error handling capability
  • Some RUM limitations
  • Long load times for web interface

6. Atatus

Screenshot showing Atatus' RUM

Atatus makes a cloud-based application performance management and error tracking platform that provides RUM capabilities.

When to use it

You need insight into how your users are interacting with your apps and what kind of issues they’re experiencing.


  • Detailed stack trace
  • Real-time alerts
  • AJAX request monitoring
  • Customized reporting
  • Daily email summaries


Starts at $39/month for startups and $499 for businesses; custom quotes are available for enterprises.


  • Integration support
  • Easy setup


Tool is limited as it lacks some advanced features found in comparable solutions.

7. Monitis

Screenshot showing Monitis' RUM

Monitis builds a web monitoring platform that enables you to monitor website, network, server, and application performance. The company was founded in 2006.

When to use it

Monitis is good for when you’re looking to monitor the health of your apps and don’t mind spending a good chunk of time setting things up.


  • Event-based notifications
  • Real-time monitoring
  • Mobile alerts
  • Network monitoring


Completely customized pricing available


  • Free 15-day trial
  • Cloud-based


  • Clunky interface
  • Can be difficult to set up

Deploy a user experience monitoring tool today for better user experiences

If you’re going to invest the time and resources needed to build powerful applications, you need to do everything within your power to ensure they work precisely as they’re designed. Otherwise, you’ll end up spending a lot of money creating something that frustrates users and makes it that much more difficult to accomplish your objectives.

The good news is that there’s a relatively easy way to figure out if your applications are working correctly. By leveraging real user monitoring tools, you get the peace of mind that comes with knowing your applications are working as you designed them to. And if they’re not, you can take immediate steps to rectify the situation.

Real user monitoring tools give developers visibility into the performance of applications at the code level. Although the above tools offer slightly different features, they’re all designed to do just that.

Performance issues, like pages that load slowly, can grow into very real business problems. The good news is that if you have a suspicion your software isn’t running as it should, real user monitoring tools will give you the answers you need.