Close Account

Hi,

When logged into app.raygun.com, you can go to the plan settings (click your name at the top right corner, then click on your plan). There you will find an ability to request a cancellation.

Note: We require folks to be authenticated to cancel, as it proves ownership of the account.

Kind regards,

John-Daniel Trask

Apologies for the delay. Here's the step by step guide: https://raygun.com/documentation/accounts-billing/billing/#how-do-i-cancel-my-account

I hope that helps,

JD

Oh! Sorry, I assumed you were a customer - not an expired trial. Apologies for missing that at the initial request.

Would you like us to purge the data about the trial from the system here? The fastest way would be to use the 'contact raygun' in the side bar of the app (for those reading in future).

Can you just confirm that's your desire? Having made one mistake through assumption on this thread, I just want to be sure.

Thank you,

John-Daniel Trask

Hi there!

Our support team has reached out with an email to help you close down your account. We need to verify your identify (by getting a reply from the email address that you signed up with) before we can action this request.

Please look out for an email in your inbox from us via Zendesk. If you can’t find the email and it’s not in your spam folder then please email us at support@raygun.com.

Thanks, talk soon.

Zheng

Raygun