Take the stress out of technical support issues caused by bugs
We can all relate to receiving a support request from a frustrated customer who has suffered a technical issue with your website or mobile app. Usually these support requests enter into a black hole with little information on when, if or how it can be fixed and this often creates a poor communication pathway between customer service teams and developers — ultimately leaving the most important person in the dark (our customer).
Daniel Hoenig - Software Architect at Schneider Electric
Ensure your entire team has the complete picture
With Raygun included in your software applications, issues, crashes, problems and bugs are reported to Raygun automatically, including who those issues happened to. You'll know about customers experiencing problems whether they do or don't report them.
When customers report issues, Raygun allows development teams to view every error that the customer has experienced with diagnostic details provided. You'll be able to find answers rather than hear "I can't replicate it" and the customer is left without a resolution.
Get your team to try Raygun
Raygun will make your job easier, but it will also make the jobs of your entire software development team easier too. With just a few lines of code added to your company’s application, they’ll get instant error reports and full diagnostic information of your customer’s technical issues. No more back and forth emails over support channels, discover a better way to work and keep customers happy.
Benny Neugebauer - Team Lead at Wire
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