Yes.

A “service provider” under the CCPA is any for-profit entity that processes a consumer’s personal information on behalf of another business, which discloses the personal information for a business purpose. To be a service provider, the entity must also receive the personal information under a written contract that limits the service provider’s processing to purposes specified in the contract or otherwise permitted by the CCPA. Raygun is considered a "service provider" as defined in the CCPA. As a "service provider," we only use customer data and personal information as permitted in our customer agreements.

All Raygun data is stored in the US-EAST-1 region of the AWS Datacenter.

Raygun provides the ability to control the data you send to us from your applications. All Raygun providers offer the ability to exclude specific and sensitive information before being sent for us to process. Some Raygun features allow you to send IP address information, email addresses, usernames, and other custom data to assist with issue diagnosis. Raygun does not collect this information by default. You are in full control of the data you send to us.

Data will remain in your Raygun account until your data retention period expires for that data, or you manually choose to delete this information from your account settings.

You can opt out of sending Personal Information related data to your application from your Application Settings page. You can navigate to this page by clicking on Application settings in the sidebar of your Raygun app.

The User Information section allows you to:
- Disable IP address storage
- Disable geolocation lookups
- Disable fetching extra details for affected users

You are in complete control of the data you choose to send to Raygun. Should error and session details contain data you do not wish to be processed, Raygun allows you to remove sensitive information on the client side before the data is sent to us. For more information on how to accomplish this, please see this article.

To help you with compliance, Raygun exposes the controls that allow you to:
- Find a user’s data
- Export the user’s data
- Delete the user’s data

You do not need to rely on a Raygun team member to do this for you. It’s all built right into the Raygun app.

If you have any issues, please contact us and we’ll be glad to help.

How can I delete a single error instance?
In some situations, you may want to delete an error instance (not just a group). To do this, open the error group which contains the error instance you need to delete. Raygun will give you a list of instances to delete.

Deleting error instances cannot be undone and won’t affect your data quota.

Raygun stores a lot of data for customers. A single customer could easily account for hundreds of gigabytes of data. Due to this, deletes can take some time to process. When a delete is triggered, a background process starts removing the data associated with that user. It can take time, but you should be thinking in minutes or hours, not days or weeks.

All activity in Raygun is audited. So in the audit log you’ll be able to see that a deletion was made. As CCPA is partly about the right to be forgotten, we do not audit log ‘who’ was deleted, but the user who requested that a deletion occur.

If you have additional concerns or questions about CCPA compliance contact us.