A different user is showing in the RUM grid - ASP.NET
plasma
Posted on
Sep 26 2017
Hi,
I have configured RUM on some of my ASP.NET web pages the data is showing up but I have seen weird thing. It's showing a different user for a different web page. The user must be accessing the web application but not the same page that the Raygun is showing in it's grid under "Most Recent Requests". Somehow a different combination of web pages and users are showing up in the Most Recent Requests. This is random and I am assuming that when the raygun is collecting data for previous request at that time another user comes and then it's showing the later user with previous page. Below is the code that I have used on each page for RUM.
ucWelcomeUser_lblUN - It is in a user control (.ascx). The user control is on all the pages.
Please guide where I am wrong.
Thanks, Saleem
Deleted User
Raygun
Posted on
Oct 02 2017
Hi Saleem,
I've had a look at some of the data being sent in by your app and have noticed that while you are setting the user in Raygun4JS and supplying their email address you are not setting the user identifier or name correctly. You have them in the data but they are empty or white space. I believe this is the root of the issue.
Can you please update your code setting the current user and set the user identifier to the user email address (or if you have an identifier then use that). Also, please don't set the name unless you have it. https://raygun.com/docs/languages/javascript#usertracking
One other suggestion is you will get a faster response if you use the "Contact Raygun" link in the left menu within the app and you'll be able to submit data and screenshot that are not visible publicly (as they are here).
Jeremy