Navigating to Raygun Plan for Rapidparts Inc throws 500

Our raygun users, including myself, are having difficulty navigating to the Rapidparts Inc Plan page to manage users. It it throws 500 error pages most of the time.

This seems to have started a week or two ago and it also seems to be sporadic. Most of the time, most users get the 500 access, but the 3 times we've tried as a group, seemingly random users will have access for a window of time, then navigating back will get 500 errors.

Can you review this issue and get back with us? I will also submit an email to hello@raygun.com with a link to this post.

Info

• The URL that generates this error for our accounts: https://app.raygun.com/plan/hy8kay
• I generated ~10 errors at about 11:17 AM EST on 11/1/2016, with 5 resulting in HTTP Error 504 and 4 resulting in HTTP error 500 (see attached)
• Screenshots were taken using the latest version of Chrome
• My User: jburke@rpionline.com

Is there anything else you need from us?

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Hi,

Thanks for the detailed report. We've identified the cause (a timeout issue) and have a fix on the way. I'll send you an email once we've deployed the fix.

Best regards,
Alex

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Thanks,

I tried it again today. The 1st page load threw a 500, but the 2nd went through ok. I'll let you know if we see any recurrences of this issue.

We appreciate your quick response! Excellent customer service. =)

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