Organization pricing

ultimatealf

Posted on
Feb 07 2014

My organization has two accounts. The first account was a personal account by me to test out Raygun. The second account was an account for my company (Triemt). This allowed the company to pay for the small plan and to create an organization. Since then, the personal account was added to the company-created organization, the owner team, and the user team. All 3 of the applications that were created in the personal account have been added to the organization. However, when I login with my personal account, I still see notifications that my account is in trial mode. When I login with the company account, I see that the Small plan was purchased and monthly payments have been setup.

Does this mean that we have to pay a monthly fee for each user that joins the organization?

That does't seem to match the "unlimited users" claim nor this entry on your FAQ: "An organization allows many users to access a set of applications, with the owner of the organisation account being the only one that has a paying subscription. All other users are invited by the owner account."

Perhaps there is some issue with the order in which we set everything up. Please, let me know how to proceed.

Thanks

John-Daniel Trask

Raygun

Posted on
Feb 07 2014

Hi,

You'll only see the "Your account is in trial mode" on an app dashboard if the app is currently owned by a trial plan. You've likely created an app on your trial, but not migrated ownership to the organisation (if you're in the owners group of the org you should be able to do so from the app settings page).

Absolutely there is unlimited users on all accounts, it's just a question of what plan owns an app. We're aware this is a little confusing at present so will be looking to improve it soon.

If you'd like, let me know which apps you need to have owned by the organisation that's paying and I can move them for you.

I hope that helps!

John-Daniel Trask
Co-founder
Mindscape Limited

ultimatealf

Posted on
Feb 07 2014

Thanks for the quick response.

I was able to add the applications to the organization before posting to the forums. It wasn't completely straightforward (ex. offering to add existing applications to the organization when the account was upgraded), but it only took a few seconds to find the path in the application settings. Even after doing so, I was still seeing the trial message and update button when logged in on the personal account, but not on the company account. I did login in back and forth while verifying the behavior.

Since receiving your response, I logged out and logged back in one more time and I don't see the trial messaging and upgrade buttons on the application pages anymore. Perhaps it was a timing/caching issue.

At this point, under my personal account settings, I still see that I am in Trial mode. Is that normal despite being on the owner team of the organization?

Under the organization settings, I see the correct Small plan and recurring payment.

From a utility standpoint, the setup is fine with me and we will continue to use your service.

Thanks!

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