Trial period and payment plan issue

adaml

Posted on
Jan 23 2014

Hello,

Today after logging in, I noticed that my Trial period has expired. I'm a member for about 5-6 months and I can't remember that I ever started Trial period. I'm only attached to the project managed by my teammate. Also, if I go to "My Settings" page, I can see my Current payment plan (which I never chose it) and the next payment date is 1/1/0001. Could you help me?

Best Regards, adaml


martin308

Posted on
Jan 23 2014

Hi Adam,

I noticed you signed up in April of last year, at that point we created a trial for you as soon as you created an account. We have since switched this to only create a trial upon creating your first application.

Unfortunately a bug slipped into a release we did a couple of days ago where users with very old plans were redirected to the expired page even if they had access to other applications through another users plan. I have just pushed a fix for this.

Let me know if this does not solve your issue


adaml

Posted on
Jan 23 2014

Hi Martin,

Now everything is working fine. Thank you.

adaml


martin308

Posted on
Jan 24 2014

Hi Adam,

Good to hear, sorry about the interruption


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