Cann't create or link to Jira tickets

Hi there,

I wasn't able to create a new Jira ticket or link tickets to existing errors in Raygun. It said "Something went wrong, Here is what your Jira server returned: Internal Server Error" when I created a new ticket and "Could not get issue from Jira, please check your provide setting" when I tried to link an error with a ticket. Also, we haven't touched or upgrade our Jira server. Can you please check what cause of issue?

Thanks Yui

Hey Yui,

Are you still experiencing issues? I have just had a quick look your applications and they appear to be loading data from your JIRA instance now?

Regards, Daniel

Hi Daniel,

It's all good now.

Thank you :D

Awesome, glad to hear!

Daniel

hi Daniel

I couldn't find any other threads that pertained to this issue, but we're running into the same "Something went wrong! Here is what your Jira server returned: service returned: Internal Server Error"

We're getting this when trying to create an issue from the crash reporting page. We had no issues initially setting up the integration to our JIRA which is via reverse-proxy (nginx).

This is the message we're getting back that I picked up on the proxy ...

54.227.14.254 - raygun.errors [14/Oct/2016:16:49:34 +0000] "GET /rest/api/latest/issue/createmeta?expand=projects.issuetypes.fields HTTP/1.1" - 200 33039229 "-" "RestSharp/105.2.3.0" "-"