Vanishing projects

Hi guys,

I created a couple of projects and set them up, all was working ok, this was a few days ago.

I've gone to log back in and it wouldn't let me without creating another App which I thought was strange. So I created a Test APP just to login, on the account I can see logs of me creating the Apps and inviting a team member etc. But when I actually click any of the Apps I get 404 error.

Apps which are missing.

https://app.raygun.io/dashboard/hwdcxf - My Blog

https://app.raygun.io/dashboard/hwdpbf - Homepooling

I am currently trialing the software, so not really sure if it's me being silly or if something has broke ?

Thanks,

Jamie

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Hey Jamie,

That's far from ideal! You've found a edge case bug in our end-of-trial process though where we were deleting applications even if you'd started a new Pulse trial.

I can restore your applications if you'd like? You will need to update your API keys though they change when trials expire. Otherwise you're more than welcome to create new Pulse applications.

Sorry about this! I have pushed an update out so this doesn't happen again.

Let me kwow if there's anything else I can do

Regards, Daniel

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Hi Daniel,

Yes please restore the applications. If you could reset my trial dates so I can continue to evaluate the software that would be great. I was hoping to leave it alone for a few days to gather data before having a play with it, but I assume my data has not been logging?

Thanks

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Actually don't worry about the restore. As you said I had to update the API keys anyways I've just created new applications myself.

Let's hope these ones don't get deleted :)

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Hey Jamie,

Awesome! Glad you've got it up and running again. Hopefully there's no further issues there :) All looks good this morning.

Cheers, Daniel

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