Daily digest has stopped working
Kim Mann
Posted on
Dec 01 2015
Over the weekend, I stopped receiving the daily digest emails. I continued to receive emails alerting me to new errors, but failed to receive the emails for the daily digest Saturday and Sunday.
Daniel
Posted on
Dec 02 2015
Hey Kim,
That's not ideal! I'll have a look into it and get back to you
Regards, Daniel
Kim Mann
Posted on
Dec 05 2015
Hi Daniel,
Any updates on this?
Kim
John-Daniel Trask
Raygun
Posted on
Dec 07 2015
Hi Kim,
We think we've found the root issue and will be working to resolve it early this week for you. Apologies for the delay.
John-Daniel Trask
Kim Mann
Posted on
Dec 08 2015
Hi John-Daniel,
In case this is helpful for you, we did get one Daily Digest in the last week--We got one on Sunday. I waited to confirm that we did not get one today before updating this post.
Thank you, Kim
Daniel
Posted on
Dec 11 2015
Hi Kim,
This week we've made significant changes to the daily digest process to improve deliverability and performance.
We'll be pushing it out over this weekend, so it should be much more reliable in the next couple of days
Regards, Daniel
Kim Mann
Posted on
Dec 11 2015
Thank you for keeping me informed.
Kim Mann
Posted on
Dec 16 2015
I received a daily digest last night at a local time of 11 PM. I am configured to receive these after 9 AM local time. I wanted to check to see if the first one received after the code release was expected to run so late relative to the configured time and would be closer to the configured time on subsequent days.
Thanks, Kim
Daniel
Posted on
Dec 16 2015
Hi Kim,
Thanks for the update - there was a slight issue decoding the timezone - have sorted it now, so your Daily Digest should arrive at 9am tomorrow morning.
Cheers, Daniel
Kim Mann
Posted on
Dec 19 2015
We have started receiving the report, so that has been resolved; but we have started to receive it multiple times in a day. Right now we get it shortly after 9, 10, and 11 am EST.
Daniel
Posted on
Jan 11 2016
Hi Kim,
Just wanting to check in that this issue is sorted now? We've made more improvements to the Daily Digest process last week that should make things tick along nicely now.
Cheers, Daniel
Kim Mann
Posted on
Jan 12 2016
Hi Daniel,
Yes, we are now getting the daily digests as expected. Thank you for following up.
Kim
Kim Mann
Posted on
Feb 18 2016
It looks like the bug from December where you are not processing the timezone shifts correctly is back. My co-workers and I are receiving the daily summary email at the wrong time. This has been going on for over a week. I am receiving the daily digest at a local time of 11 PM and am configured to receive these after 9 AM local time. My timezone is set for Eastern Standard Time.
Thanks,
Kim
Daniel
Posted on
Feb 18 2016
Hi Kim,
Let me know when your Daily Digest arrives next - the issue should be sorted. Was caused by some oddities in our query that deals with timezones but should be sorted now!
Cheers, Daniel
Kim Mann
Posted on
Feb 19 2016
Hi Daniel,
Your update came in at 10:30 PM EST, and I received the daily digest at 11:05 PM EST. I have not received a subsequent daily digest this morning.
Kim
Daniel
Posted on
Feb 22 2016
Hey Kim,
Let me know what time your next Daily Digest arrives. Have made some major changes around timezones and tested extensively with your time choice - from my end it looks correct.
Cheers, Daniel
Kim Mann
Posted on
Feb 23 2016
Hey Daniel,
Today's Daily Digest arrived at the correct time. Thank you.
Kim