Stopped receiving emails
nicholas.murphy
Posted on
Jul 30 2015
As of yesterday (7/28) afternoon (6:30pm Central Time), we stopped receiving email notifications from Raygun. Our applications have been logging errors and we can see them in Raygun web UI however the emails are not coming through.
Is Raygun having a problem sending out these emails?
Jamie Penney
Posted on
Jul 30 2015
Hi Nicholas,
Mandrill says they're still delivering emails to you, but you're not the first person to say they're not receiving emails from us in the last 24 hours. Have you checked your spam folder? I've seen a report on twitter about Mandrill being put in the SpamCop database for a while yesterday.
I'll get our team to look into it further, but it doesn't look like a general problem - we're still receiving emails from Raygun, so I can only guess there's a spam filter problem somewhere in the pipeline.
Cheers,
Jamie
nicholas.murphy
Posted on
Jul 31 2015
Hi Jamie,
Thank you for the response. We started receiving them again yesterday, 7/29 around 1pm CT. They were not sent to our spam folder. It appears the problem has resolved itself.
Thank you, Nick
nicholas.murphy
Posted on
Aug 05 2015
The emails have stopped coming through again. The last one received was on 8/3/15 at 3:48pm Central Time. Can you let me know if the problem is on your end or something we need to look at on our end?
Jamie Penney
Posted on
Aug 06 2015
Hi Nicholas,
We're still not seeing any errors on our end. Mandrill is still reporting that emails are being delivered to your email server - here's the delivery info for the last email we sent you:
Aug 6, 2015 10:14 am 250 2.6.0 [InternalId=90245852825240, Hostname=BY2PR02MB107.namprd02.prod.outlook.com] Queued mail for delivery
Sent from: 205.201.134.231
Sent to: 207.46.163.247
Size: 8.1 KB
(note times are in NZST)
250 Queued mail for delivery on Outlook's side means they accepted the email. If it hasn't made it to your inbox, it's been filtered somewhere at your end:
Cheers,
Jamie