No email

Hi guys,

Ive had a look at the links provided - whats happening here is these are active errors where we are seeing sporadic subsequent occurrences. When an error is initially seen we sent a "first seen" email and then while the error is active we only send subsequent notifications if we see a 2 or more errors occurring within a minute and then subsequently if there are additional occurrences over a 5 min/10 min/30 min and then hourly periods.

The reasoning behind this is that we never want to spam people with every single error occurrence and because the error is active we take the approach of only re-notifying you about it if there seems to be a spike in activity. You can mark the error as ignored if you want it to trigger a "re-occurred" email on the next occurrence. Alternatively if you are a low rate sender we can look at flagging on an option on for your application to trigger a "re-occurred" email for active errors where they occur again after a given period of time has passed from the most recent occurrence.

Note: The same trigger for emails drives Slack/HipChat/Campfire notifications so the behaviour is the same for those providers as well.

Jeremy

Hi John,

No this has always been the behaviour we have applied. We are aiming to not notify unless we think its important.

In terms of that setting, I can certainly get this applied to your account, however it will apply to all active errors and there is no way of opting a specific group out of this behaviour. Did you still want me to apply this to your apps?

Jeremy

Hi John,

This has now been enabled for your applications.

Jeremy