Error message when updating Raygun Agent on web server
dougw
Posted on
May 10 2021
Every time I install an update to the Raygun Agent on my web servers, I get the following error message:
Service 'Raygun Agent' (RaygunAgent) could not be installed. Verify that you have sufficient privileges to install system services. [Retry] [Cancel]
If I wait ~15 seconds and hit Retry, installation proceeds and finishes successfully. If I hit Retry too soon, the same error reappears. So it seems that it just needs to wait for the service to be stopped?
Sumitra
Raygun
Posted on
May 10 2021
Hi Doug,
Thank you for reaching out to us.
Glad to hear you've found a workaround to the issue that's occurring for you.
In order for us to further investigate this, I'll need your operating system details to understand the underlying issue. Feel free to reply to us here or flick us a message via our support form and we will email you shortly.
Kind Regards,
Sumitra
dougw
Posted on
May 12 2021
Windows Server 2016 Version 1607, build 14393.4350
Sumitra
Raygun
Posted on
May 12 2021
Hi Douglas,
Thank you for sending the details through.
We've figured out the issue and will look to deploy out the fix in our agent release.
We'll let you know once it has been deployed.
Kind Regards,
Sumitra
Sumitra
Raygun
Posted on
May 21 2021
Hi Douglas,
We've recently released a new agent update to fix the issue.
Let me know if this has solved your problem.
Kind Regards,
Sumitra
dougw
Posted on
May 21 2021
Thanks for the update, Sumitra!