Times Occurred increasing while Last Occurred is fixed

Adam Hull

Posted on
May 14 2013

I've been looking into this error https://app.raygun.io/dashboard/98wxn/errors/16532714 for the last ~20 minutes. The Times Occurred count has been consistently increasing over time, but Last Occurred hasn't changed. The error Summary has said "Occurred On 3:02:52 pm" since the first time I saw this error. I got reminder emails after 5 and 10 minutes saying the error was still happening even though Last Occurred hadn't increased.

What's going on?

Is TImes Occurred based on an average rate? Did a bunch of errors pile up at once and get logged over time? Any insight appreciated.

John-Daniel Trask

Raygun

Posted on
May 14 2013

Hi Adam,

Thanks for your post. It appears that we had a bunch of errors all come in suddenly. The way that our back end system works is that every app gets a queue and then worker processes crunch that data. Typically this data is processed very quickly.

When you see this type of behaviour, it will be because there is a glut of messages in your app that did all occur in a very tight timeframe, that then get processed over a longer period than that single second or two.

Thanks for pointing out the issue with the 'Still occurring' emails. We'll discuss how to improve that -- in the case where queueing is occurring we certainly want to let you know that an error is occurring a lot, but probably word is so it's not confusing (as you note - it wasn't still occurring, it just occurred a lot!)

Apologies for the confusion and I hope that helps give some insight in to what's happening behind the scenes. Happy to provide more info if you'd like.

Kind regards,

John-Daniel Trask
Co-founder
Mindscape Limited

Adam Hull

Posted on
May 14 2013

Hi John-Daniel,

Thanks for the explanation and quick reply. Makes sense. Those emails are a but confusing.

Cheers,

Adam

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