Crash Reports not appearing in iTunesConnect
paulb00th
Posted on
Nov 04 2014
App crashes that are reported by Raygun are not appearing in the iTunesConnect crash report. As far as iTunesConnect is concerned we have zero crashes for our app (which is not true). Is this an Apple issue or is it connected to Raygun?
Punters
Posted on
Nov 10 2014
My guess is this would be on Apples end.
iTunes Connect would only show crashes that are being tracked by Apples own built in framework. In addition to this, iTunes Connect most likely has a threshold crashes need to reach before being displayed.
We've had our app out for a few weeks now, with over 100 crashes tracked by Google Analytics, and yet iTunes Connect is still empty.
Jason Fauchelle
Raygun
Posted on
Nov 13 2014
Hi,
There is nothing in the Raygun4iOS provider that could be interfering with iTunes Connect error reporting. When an app crashes, Raygun4iOS safely saves the report to the device and then allows the app to continue crashing which will cause a normal iOS crash dump - which I assume is what is later reported to iTunes Connect. When the app starts up again, Raygun4iOS sends any saved crash reports.
It may be that users are not opting in to allow errors to be sent to iTunes Connect. I've also heard that it can take quite some time before reports show up in iTunes Connect.
-Jason Fauchelle