Raygun Portal 500s


Posted on
Jan 12 2018

Anyone else experiencing 500 errors when viewing applications through app.Raygun.com?

Elaine Whelan

Posted on
Jan 12 2018

Hi Niall,

I sent you an email response earlier but will reply to this thread for completion. Sincere apologies for the issues you have experienced on our site recently. The team has been working hard to get this resolved asap.

We believe the underlying issue has now been resolved.

Preliminary investigations appear to show that this impacted one of the web servers in our cluster. It appears that no data was lost, and data that flowing in was processed as normal, however the application was inaccessible for some customers

We will be conducting a postmortem and posting an update on our blog (https://raygun.com/blog/) once that has been completed. We will contact you directly once the postmortem is available.

Once again our apologies for any inconvenience.

Kind regards, Elaine