How ChatOps makes your software team more productive

| 3 min. (528 words)

Want to make your software team more productive? ChatOps is where chat applications and operations management meet, and it could be the answer to making your software team more productive. In fact, teams that use their ChatOps software correctly find it easier to scale their team, stay organized and work together closer.

Are you using your ChatOps software to it’s full potential? Here are five ways ChatOps software makes your team more productive:

1. Manage and track all your exceptions

Issue management can be a thorny subject in software teams. However, embracing ChatOps software can automate the detection and communication of errors to your team. Integrate your error management software with your chat application for a seamless error monitoring workflow. You’ll be detecting and solving errors much quicker. 

Want to know more? Use our ultimate guide to using ChatOps for issue management here. 

2. Stay on top of your project management

ChatOps software has the ability to integrate with your project management tool of choice. You’ll receive real time notifications and updates on tickets straight into your team chat. There’ll be full visibility on the project and where individual team members fit in. More time will be saved in the execution phase as projects become much easier to manage.

3. Create custom bots to do the heavy lifting

Arguably the best thing about ChatOps software is that you can automate and offload pesky tasks that keep reoccurring in your workflow. You’ll also remove human error in these repetitive tasks. Chat bots will usually do the commanding, but you can also program them to do background jobs like executing deployments. You can even automate your morning stand-up meeting with a customized bot! 

4. Enhance productive collaboration

Gone are the days where employees all have to be located in the same office. Use your ChatOps software to enable your team to expand – perhaps even across time zones.

Rather than each team member completing a task and having to communicate this to all other team members, a chat application can make everyone aware of team activity at the same time. There’ll be less distraction as your team will know who is responsible for what. You may even want to get your wider team into certain channels so sales and marketing get looped in when code is deployed.

5. Keep your communication transparent

ChatOps enables teams to have full transparency on tasks, issues and progress and promotes a company culture that values every team member’s opinion. One way to make sure you are giving the entire team a voice is to encourage your team to share knowledge inside your chat application. More extroverted team members can often dominate discussions in group situations, leaving the opinions of the introverts less likely to be raised.

In conclusion

Some may question if chat applications provide a distraction for teams, reduce productivity, or simply stop people talking to each other.

The opposite is often true for teams that fully embrace ChatOps. Most successful companies see ChatOps as a central nervous system of their software development workflow.

Find out how to execute an issue management workflow using ChatOps with our ultimate guide to issue management here.