how to reset a locked-out user

ssflux

Posted on
Nov 05 2019

One of our users is locked out for too many failed 2FA login attempts. How can we reset their account so they can log in again?


John-Daniel Trask

Raygun

Posted on
Nov 05 2019

Hi,

Please contact support@raygun.com and one of our team can get their 2FA removed. There is some security checks involved in that process.

Kind regards,

John-Daniel


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