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Join the Raygun crew

Our mission is to empower teams to ship better software, faster. Make your mark as part of a diverse, inclusive, supportive and collaborative team. Hop aboard the rocketship as we push the boundaries of what’s possible in the software and business worlds!

Current vacancies at Raygun

Customer Success Manager

Wellington / Remote
Email your interest now

As a Customer Success Manager for Raygun, you’ll be responsible for the retention and expansion of a specific portfolio of key Raygun accounts as well as for carrying out our company-wide Customer Success strategy for all customers.


  • Cultivating regular, ongoing relationships with a specific portfolio of key accounts via video, voice, email, text chat, support systems, and face-to-face meetings.
  • Developing strategy for ongoing engagement and expansion for each account in your portfolio to drive their usage, growth, and retention.
  • Onboarding new strategic accounts by providing training, instructing clients on ideal workflows in Raygun, and helping them meet their goals for using our product.
  • Conducting regular training webinars.
  • Managing customer churn, both proactively through relationship management and reactively in trying to reduce or save potential cancellations.
  • Working with Marketing and other teams to produce educational content that we can create to deliver better outcomes to customers.
  • Triaging customer support requests, including participating in a schedule of coverage.
  • Recording activity via HubSpot, Gong, Trello and other CRM and productivity tools.
  • Contributing to a company-wide culture of Customer Success.

Key competencies

  • Relationship management
  • Business strategy
  • Finance, sales, and negotiation
  • Written and verbal communication
  • Professional presentations
  • Facility with technology and tools
  • Analytical and process-orientated


  • Driven self-starter
  • Enthusiastic problem-solver
  • Lifelong learner
  • Work collaboratively across teams
  • Keen interest in “how things work”
  • Strong attention to detail
  • Empathetic

Please email your CV and cover letter to us using the link below.

Email your interest now

"It is so motivating working with a team of intelligent and supportive people everyday. At Raygun, the opportunities to grow and develop are endless."

Gina, VP of Customer Success

Behind every great company there are great people. Raygun is no exception.

At Raygun, we build tools that help thousands of businesses globally create great software. Our products provide deep insights into problems that affect end users, so you can find, diagnose and fix issues faster.

Raygun is made up of a team of talented people, working together to provide an unbeatable solution for our customers. If you're up for the challenge of working in a fast-paced growing business, then look no further.

Leadership at Raygun

Dedicated to your success, the executive team at Raygun wants to find and nurture the best industry talent.

John-Daniel Trask

Co-founder / CEO

I’ve always wanted to live at the intersection of technology and business, ever since we got our first family PC when I was 9 years old. To me, discovering software development was finding a Lego set with unlimited bricks - I could build anything, as long as I could solve the problems. I spend my time at Raygun helping build the team, talking with customers and helping set the direction of the business. I love coming to work with so many passionate people who are helping our customers build truly amazing software experiences. Hearing how customers resolve issues and improved performance because of the work we do is incredibly satisfying.

Lana Vaughan

Co-founder / Chief Operating Officer

At Raygun we pride ourselves in providing world class software development tools accompanied by excellent customer support. We could never do this without having an amazing group of people who are passionate about delivering only the best. The team at Raygun are creative, innovative, supportive, respectful and extremely hard working. Working at Raygun allows me to be a part of an industry leading company that supports and empowers their employees. We’re always looking for talented, passionate, motivated people to join us on our exciting journey so if you’re interested in learning more or just want to have a chat, I’d love to hear from you!

Zheng Li

VP of Marketing

As long as I can remember, I’ve always been excited by discussing new ideas and coming up with inventions that could fundamentally change our world. I’m incredibly lucky to be able to work alongside our talented team and amazing customers. You can usually find me running impromptu UX workshops with post-its, empowering young women and women entrepreneurs and sharing videos from Futurism or Vsauce. If I had to sum myself up in 3 hashtags, it would be #scifi #womenintech #spicyfood

Panos Patros

VP of Engineering, PhD, CPEng

Ever since I can remember, I've been fascinated by computers and software. My journey began with programming on an Amstrad CPC 128K during my primary school years. This early experience, despite the challenge of having no hard disk to save my work, ignited a lifelong passion. In high school, I delved into after-hours Pascal lessons, which paved the way to an Honors degree in Informatics and Telecommunications from the University of Athens, Greece. I spent four years as a self-employed Software Engineer and academic tutor, honing my skills in the PHP/MySQL/JavaScript stack. Seeking further growth, I moved to Canada for specialized studies at the University of New Brunswick and the IBM Centre of Advanced Studies - Atlantic. There, I completed my Master's and PhD in Computer Science, focusing on IBM's Java Virtual Machine and Cloud. My work led to three software patents and numerous publications. My academic path then took me to New Zealand, at the University of Waikato, where I quickly advanced to Senior Lecturer and Deputy Head of Software Engineering. Key achievements include my role in the $12.5 million MBIE-Funded Ahuora Energy Digital Twins Project and establishing the international Rural AI research group. Driven by a passion for business acumen and delivering value directly to global customers, I joined Raygun as the Principal Engineer and was subsequently promoted to my current role as VP of Engineering. Professionally, I am a Chartered Professional Engineer (CPEng) with Engineering New Zealand and proudly serve on the steering committee of Te Tira Hangarau IT Engineers, representing the IT engineering profession. Additionally, I serve as an Adjunct Professor in Computer Science, an honorary role, at the University of New Brunswick, Canada.

Think you'd make a great addition?

If you can't see a suitable position listed then get in touch and tell us what makes you awesome - we're always on the lookout for talented folks!
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