Documentation - Pulse - Users

The Users tab lets you see how happy your users are, how many return and how satisfaction is trending over time. Like many parts of Raygun Pulse, you can choose to see data for all users, or just those that you have identified.

Five metrics at the top of the screen provide a quick snapshot of information:

The User Satisfaction score indicates how the average user experiences the site based on page load times. If you also have Crash Reporting enabled, this score will also take into account the errors encountered by users. The page load times are divided into three categories according to page load speed:

  • Score is Excellent if average page speed is under 1000ms
  • Score is Average if average page speed is between 1000ms and 4000ms
  • Score is Poor if the average page speed is over 4000ms

The User Satisfaction score is another good indicator on whether you should take actions to improve page load speed times.

View the total number of users in the date range specified under UsersThis is the count of the total number of individual user IDs, which includes returning, anonymous and new users.

View the number of new users on the site in the date range specified under New Users.

Returning Users displays the number of returning users in the date range. This is calculated as the total number of users, minus the new user count.

Crash Free Users shows the percentage of users who don’t experience any site crashes in the date range.

In the User traffic table you can view the number of users to the site over the date range specified, clearly showing the distribution of returning and new users. On the right side of the table, the Daily active users and Monthly active users provides the average number of active users for the date range specified.

To include anonymous users in this graph, click the checkbox on the upper right corner.

The User satisfaction over time table makes it it easy to see the distribution of user satisfaction levels across the date range:

The right side of the table has a breakdown of the User Satisfaction levels, detailing the number of users in each level and the percentage.

To include anonymous users in this graph, just click the checkbox on the upper right corner.

The New users table helps you keep track on who has recently signed up to your application:

You can view the username, location, first seen date and last seen date.

Click on a username to view more information on the user. This is a comprehensive snapshot of the user, which includes their contact details (if applicable), location, browser and platform information, experience and session information, and error history. Error history will only be available if you have Crash Reporting activated.

Click on the user’s Location to view the metrics for that specific location, including the health score, average load time and number of requests. A more detailed breakdown of the location metrics can be found in the Geo tab.

To include anonymous users in this graph, just click the checkbox on the upper right corner.

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