Panel on Raygun Blog

How tech leaders are prioritizing customer experience

Mon, 23 Nov 2020 08:00:00 +1300

The Tech Leaders’ Tour is a series of events bringing tech leaders together to learn from each other about improving software quality and customer experience.

This one was special because we are able to hold it in-person, in one of our favorite cities — Auckland, NZ, where there are no social distancing rules at the time of writing.

In today’s climate, technology companies are faced with many challenges. But one thing should remain the same — the focus on delivering value to the customer.

Measuring the unmeasurable - How AWS, Alexa, Tableau Software and Raygun monitor what matters

Thu, 19 Dec 2019 08:00:00 +1300

The Tech Leaders’ Tour is a series of events bringing tech leaders together to learn from each other about improving software quality and customer experience.

“3.7%. That’s how penetrated the cloud market is today. We’re talking a trillion-dollar market only penetrated by 3.7%. The world is up for grabs.”

Kicking off the Tech Leaders’ Tour in Seattle, Peter from AWS introduces our central theme direct from the Oscar Building at Amazon HQ.

Why actionable data is worth its weight in gold and more from our Tech Leaders' Tour

Thu, 19 Dec 2019 08:00:00 +1300

The Tech Leaders’ Tour is a series of events bringing tech leaders together to learn from each other about improving software quality and customer experience.

Monitoring today is more complex and nebulous than ever before. Teams have to deal with barriers like tooling, data overwhelm, and process problems making it difficult to get a clear line of communication from code to customer.

The dark art of prioritization and more: Tech leaders weigh in on software quality

Tue, 13 Aug 2019 08:00:00 +1300

The Tech Leaders’ Tour is a series of events bringing tech leaders together to learn from each other about improving software quality and customer experience.

Every software professional in a leadership role is concerned about the caliber of software that gets into the hands of customers. Questions like, is the new app slow to load? Is it working as it should? Why has churn increased? Are natural consequences of building software, yet we don’t always get the answers we need.

Highlights from the Raygun and AWS tech leaders' panel: Closing the gap between code and customer

Thu, 04 Jul 2019 10:45:44 +1300

The Tech Leaders’ Tour is a series of events bringing tech leaders together to learn from each other about improving software quality and customer experience.

“How much of our time are we spending on building new features versus tending to and improving what we have, versus making sure we’re investing enough to add the capabilities that teams need to scale, grow and deliver things with high quality?” Asks Josh Robb, SVP Product and Engineering at Pushpay, to over 60 tech leaders last week in Auckland.